Caesars Entertainment
Casino Marketing Coordinator (Harrah's Joliet)
This job is now closed
Job Description
- Req#: 44940
- Provide “A” level customer service to VIP guests while enthusiastically promoting the Laurel Lounge (VIP Lounge) and Caesars Rewards Program.
- Greet and check-in VIP guests entering the Laurel Lounge.
- Learn and utilize VIP player preferences to provide personalized service.
- Coordinate hotel, restaurant, transportation and special event reservations.
- Answer inbound guest calls and Host on Duty calls.Issue complimentary (comp) hotel accommodations and other comps as needed, per Casino Marketing team. Issue of non-negotiable coupons to guests for promotional purposes.
- Coordinate special requests with Casino Marketing Team and outside vendors for our VIP guests.
- Conduct daily activity reports and prepare reports needed to assist Casino Marketing team.
- Anticipate and provide for VIP guest needs in advance of request.
- Prepare and communicate list of expected arrivals for external hotels and transportation arrivals.
- Assist in the execution of special events.
- Respond to internal and external; guest requests, questions and complaints, ensuring resolution.
- Maintain high standards of courtesy, hospitality, friendliness, and professionalism.
- Be knowledgeable of property and brand events, initiatives, products, and services available to VIP guests.
- Perform all related duties as assigned by the Director of Casino Marketing.
- Adhere to regulatory, departmental and company policies.
- High school diploma / GED required. College degree preferred.
- Two years customer service experience preferred.
- Must have excellent customer service skills and strong problem-solving skills
- Strong interpersonal skills and outgoing personality.
- Must have exemplary verbal communication and customer service skills.
- Must be able to multi-task with ease and possess strong time management skills.
- Professional, neat and clean appearance.
- Must be able to work a flexible schedule to include nights, holidays and weekends. Must be able to work overtime either before or after their shift, and sometime on short notice.
- Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
- Position requires 90% standing, 10% walking.
- Requires some pushing, twisting, bending, kneeling, climbing, stooping and frequent reaching above and below shoulders.
- Must be able to respond to touch, speech, smell, aural and visual cues.
- Must be able to exert fast-paced mobility for periods of up to 10 (ten) hours in length.
- Must be able to work in crowded, noisy, or otherwise stressful environments.
- Must be able to work in a fast-paced environment involving constant internal and external customer contact.
Flexible Work Schedule
Competitive Compensation
Great Employee Moral and Growth Opportunities!!
ESSENTIAL FUNCTIONS:
Qualifications:
JOB DEMANDS:
About the company
Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.
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