Carnival
Casino Sales and Support Specialist (Virtual)
This job is now closed
Job Description
- Req#: 8984
Employer Industry: Cruise and Hospitality
Why consider this job opportunity:
- Competitive annual cash bonus program for non-sales roles
- Comprehensive health benefits, including medical, dental, and vision plans
- Opportunity for career advancement and growth within the organization
- Generous paid time off with 14-19 vacation days per year based on position
- Access to employee discounts on cruises and special rates for family and friends
- Flexible remote work opportunity available
What to Expect (Job Responsibilities):
- Handle a high volume of inbound sales and service calls from casino guests, ensuring exceptional customer service
- Make moderate decisions regarding reservations, promotions, and waiving penalties to resolve guest issues
- Collaborate with internal departments to assist in maximizing booking revenue
- Participate in ongoing feedback and coaching sessions to enhance performance
- Conduct call-backs and projects to service casino guests as requested by management
What is Required (Qualifications):
- High School Diploma required
- Minimum of 1 year of customer service call center experience
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Ability to work effectively in a fast-paced environment with high call volume
- Strong verbal and written communication skills, with excellent organizational abilities
How to Stand Out (Preferred Qualifications):
- Experience in resolving escalated customer service issues
- Demonstrated ability to multitask and prioritize effectively
- Proven problem-solving skills and creative thinking abilities
- Strong interpersonal skills and ability to work independently as a self-starter
- Excellent attendance and punctuality record
#CruiseIndustry #CustomerService #CareerGrowth #RemoteWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.
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