• Job Description

  Req#: JR106256

  Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

  Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

  
  Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

  Working in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.
  
  The outgoing and service-oriented Retail Team Member provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

  We are currently looking for a:

  Castle Park - Retail

  Roles & Responsibilities:

  Rate: $16.50/hr

  Roles & Responsibilities:

  • Welcome and greet all guests with a smile as they enter retail locations
  • Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
  • Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
  • Maintain knowledge of current sales and promotions; promote these events to prospective guests
  • Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
  • Resolve guest concerns in a courteous and prompt manner
  • Operate all POS equipment accurately to finalize all purchases
  • Ensure merchandise is well stocked, organized, and presentable for our guests
  • Ensure the retail locations are clean and safe for our guests
  • Refold or rehang clothing items are necessary
  • Assist managers and supervisors with monitoring inventory control methods
  • Process and return damaged merchandise in accordance with company policies
  • Operate mobile retail carts, when applicable
  • Rotate food and beverage products according to department standards in compliance with health code regulations
  • Safely and properly use a step ladder to reach higher shelving
  • Remain vigilant for possible theft from guests or other employees
  • Notify leadership when supplies are running low such as a printer paper, ink pens, trash bags, shopping bags, etc.
  • Report maintenance or safety concerns to a supervisor or manager in a timely manner
  • All other duties assigned by leadership

  Education & Experience:

  • No education required
  • Previous retail experience is helpful but not required

  Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

  Requirements:

  • Must be at least 16 years of age to comply with California Child Labor Laws
  • Ability to work flexible schedule, including evenings, weekends, and holidays
  • Must have reliable transportation to and from your scheduled shift
  • Ability to comply with all uniform policies
  • Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
  • Ability to positively engage with guests to promote sales and customer satisfaction
  • Previous experience with Point of Sale (POS) technology and PCI compliance a plus
  • Ability to follow direction, multi-task, and work as part of a team as well as independently

  Physical Requirements:

  • Must be at least 16 years of age to comply California Child Labor Laws
  • Ability to work flexible schedule, including evenings, weekends, and holidays
  • Must have reliable transportation to and from your scheduled shift
  • Ability to comply with all uniform policies
  • Must possess exception customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
  • Ability to positively engage with guests to promote sales and customer satisfaction
  • Previous experience with Point of Sale (POS) technology and PCI compliance a plus
  • Ability to follow direction, multi-task, and work as part of a team as well as independently

  Physical Requirements:

  • Ability to stand, walk, and remain on feet for majority of the workday
  • Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
  • Ability to use a step ladder in a safe and proper manner
  • Ability to carry, push, pull, lift, and hold objects weighing 35 pounds or more

  Working Conditions:

  • This role will be based in one or more retail locations throughout Castle Park, with exposure to both indoor and outdoor environments
  • Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
  • Some exposure to dust and chemical cleaning agents

  Team member benefits:

  Working at Castle Park is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Castle Park employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your job to new heights!

  Palace Perks & Benefits:

  • Flexible schedule
  • Ability to cross-train and learn unique skills across various departments
  • Free admission to Castle Park and all Palace Entertainment parks on your days off
  • Invitations to exclusive company-sponsored employee events throughout the season

  We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company look no further than Castle Park. Apply today!

  Do not miss the chance to spark your career now!

• About the company

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