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Job Description
- Req#: 24146569
- A team-player with excellent communication skills
- A professional appearance with a warm and welcoming demeanor
- A positive attitude with the desire to learn
- A proactive, problem-solving approach to working in a fast-paced environment
- Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
- Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
- Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
- Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
- Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
- Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
- Preparing reports and updating occupancy statistics.
- Tips and gratuities
- Meals on duty
- Uniform
- Free parking
- Referral program
- Wellness program
POSITION SUMMARY
We are looking for 2 casual workers to join our fantastic front office team as Front Office Associates and create memorable guest experiences!
Front Office Associates at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.
We are looking for:
Your day to day duties include:
Benefits include:
Our goal is to Put People First "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years. Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the company
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