Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• We investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• We identify complex issues and looks for assistance. Handle claims on a good faith basis.
• We handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Respond to customer inquiries, makes appropriate decisions and closes file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provides all parties with claim process and status; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

• Solid knowledge of Xactimate and reading/writing estimates.
• Demonstrated experience providing customer-oriented solutions or support.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Obtain state specific property casualty claims licensing as required.

CAT Requirements

• Catastrophe duty up to 75% as applicable - non travel, from the desk

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

#LI-remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.