• Job Description

  Req#: 130542

  WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

  We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

  Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

  Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

  WE LOVE OUR WORK.

  • Maintain accurate and up-to-date client files.
  • Prepare correspondence to customers, internal booking reports and file maintenance.
  • Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments in the hotel to ensure quality service is provided to the guest at all times.
  • Develop/maintain knowledge of market trends, competition and customers.
  • Assist Sales Managers with follow-up on client files and daily traces including prospecting follow up, contract due dates, deposit due dates and credit applications
  • Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists, cut-off dates, banquet event orders, direct billing and daily traces
  • Administrative support to Sales Managers including proposals, contracts, BEO’s, etc.
  • Prepare accurate daily front office files for groups prior to arrival.
  • Communicate with the Call Center regarding rooming lists and individual delegate reservations
  • Handle incoming inquiries, client requests and site inspections in the absence of the Sales Managers.
  • In-house support for the Sales Managers when required.
  • Assist all internal departments with meeting internal requirements and details.
  • Maintains third party vendor reference list for customer referrals.
  • Perform any reasonable request made by the leadership.

  BRING US YOUR BEST.

  • Must be 21 years of age.
  • Must be able to obtain and maintain a valid gaming license.
  • Associate's degree (A. A.) and one-year related experience or equivalent combination of education and experience.
  • Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.

  STAY IN THE GAME. FOLLOW US.

  We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

  Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

  We're changing entertainment. Follow us.

  Equal Opportunity Employer

• About the company

Notice