Company

Cox Communications, Inc.

Engineering / Product Development

Field Engineering Operations Technician II

Individual ContributorHybrid - Ability to work remotely part of the week

No

Day

Compensation

Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Cox Communication is looking for a CB Access Transport Tech II , who is responsible for provisioning and/or configuring aggregate devices, routers, optical access, equipment that carries video, data, and/or telephony traffic. They will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, MINT, Secure CRT) at customer sites of basic complexity.

Major Tasks

• Under close supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into Cox fiber ring.
• Performs access transport equipment installation support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors or in-house technicians to ensure equipment is installed and operating properly.
• Creates, updates and closes work orders and coordinates with change control as needed.
• Coordinates with installer to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) ( Critical Level )
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access
• Performs other duties as assigned by supervisor

Qualifications
Minimum

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
• 1 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
• Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver’s License and driving record that meets Cox standards

Preferred

• AS/AA or Technical Certification in related discipline desired (e.g., Technical Operations)
• 1 year experience in provisioning and troubleshooting layer II and III networks
• Prior commercial installation experience; technical support experience
• Cisco certification
• Cisco ICND-1 or Nokia NRS-1

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.