• Job Description

  Req#: R-27373

  Our story

  At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

  Our Values:

  Champion People – be empathetic and help create a place where everyone belongs.

  Grow with purpose – Be inspired by our higher calling of improving lives.

  Be Alight – act with integrity, be real and empower others.

  It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

  With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

  Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

  The Operations Team provides year-round transactional, benefit administration support to clients that have purchased Administration Support services. The primary function of the Customer Care Client Specialist is to support daily tasks associated with Administration Support Services. The role requires partnership with the Platform Delivery Analyst, Data Analyst and Employee Benefit Resource Center teams to ensure accuracy, meet service expectations and provide an excellent employee experience.

  Job type and status: Full time, Non-Exempt Hourly.

  Work schedule: 5 days/week M-F, 8am – 5pm, 40 hours

  Key Job Duties and Responsibilities

  • Manages benefit administration transactions as primary resource for an identified portfolio of clients and aids other team colleagues as needed.

  • Utilizes internal training materials and resources to accurately manage benefit administration transactions in accordance with plan rules and client processes.

  • Performs tasks in accordance with ongoing deadlines to ensure payroll deduction and carrier feed accuracy.

  • Generates reports to identify needed elections and complete transaction updates as needed.

  • Manages support triage for internal and external inquiries/requests associated with administration support. Assigns support tickets to the appropriate colleagues, responds to inquiries within 1-2 business days and closes outstanding tickets as tasks are completed.

  • Processes notifications (QLE reminders, insufficient documentation, incomplete life event notices, etc.) within 1-2 business days of life event submission.

  • Removes maximum age dependents from coverage per defined termination logic and appropriately flags the benefit changes for COBRA notifications.

  • Removes ineligible dependents from coverage per defined termination logic, appropriately flags dependent as ineligible.

  • Processes employee status change enrollments, surcharge updates, voluntary benefit cancellations, qualified medical child support enrollment and other miscellaneous events as needed.

  • Provides carriers with urgent coverage updates for extenuating circumstances.

  • Supports dual plan maintenance and manual updates for elections processed during plan year transition period.

  • Enters notes in employee record upon processing changes.

  • Monitors automated processes associated with benefit administration functions and provides feedback or alerts internal resources of errors as needed

  • Informs Operations Specialist III of unique cases that require additional review, large projects/processing files received or escalation items.

  • Informs Operations Manager of process/plan changes, document discrepancies and internal or external requests outside scope of standard services.

  • Engages with other Alight internal resources to provide exceptional support across all lines of service.

  • Performs other duties as assigned.

  Knowledge and skills required

  • Broad-based knowledge of benefits administration

  • Self-motivated and directed

  • Display attention to detail

  • Consistently demonstrate analytical, evaluative, and problem-solving abilities

  • Effectively prioritize and execute tasks in a high-pressure environment to meet deadlines

  • Proficient in Microsoft Office

  • Ability to learn and operate computer systems and software

  • Strong written and verbal communication skills

  • Exceptional customer service orientation

  • Experience working in a team-oriented environment

  Education and experience

  • 1+ years of benefits related experience preferred

  • Bachelor’s degree preferred

  • SmartBen or Benefit Administration/HRIS Platform experience a plus

  Flexible Working

  So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

  Benefits

  We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

  By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

  Our commitment to Diversity and Inclusion

  Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

  At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

  Diversity Policy Statement

  Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

  Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

  Authorization to work in the Employing Country

  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
  

  Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $35,600.00/year (for full time employees) and the estimated maximum base salary for this role of $44,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

  
  DISCLAIMER:

  
  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

• About the company

  Alight Solutions is an Information technology and consulting company based in Lincolnshire, Illinois.

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