• Job Description

  Req#: Req1259495
  CCB Service Acceptance Manager | S3 | Corporate & Commercial Banking | Liverpool

  Country: United Kingdom

  Join our community.

  As the CCB Service Acceptance Manager you will be the custodian of the service acceptance criteria for all changes to the defined CCB Service Inventory. This includes quality assessment of mandatory items such as the Service Schedules, SLA’s, Proposed Control Points, Procedures, How to Guides and Delivery Plans. Builds stronger foundations by ensuring all change has been correctly risk assessed (including assessment of the accuracy of submissions) using existing governance (PRR, ORA, PIAP Assessment Tool) and has been approved through all required governance routes. This role is the arbiter with respect to acceptance of the change.

  You will be working with the wider Service Management and Change team to develop the process/controls and reporting to deliver and onward manage Service acceptance and management in CCB ensuring better outcomes for our clients.

  The difference you’ll make:

  • Responsible for the framework delivery of the service acceptance criteria for all changes to CCB Service Inventory.
  • Responsible for the framework delivery for control and coordination for CCB Service Areas for Improvement.
  • Responsible for the provision of metrics (KPIs) and presents regular monthly governance updates to the CCB.
  • The role acts as a key interface between the business sponsors and stakeholders and the technology and delivery teams.

  What you’ll bring:

  • Extensive experience in Corporate & Commercial Bank Service Delivery.
  • Good Leadership and management skills

  It would also be nice for you to have:

  • Excellent Communicating and Influencing skills at all levels with good problem-solving skills.
  • Knowledge of CCB services and Technology
  • Fully proficient with Microsoft Office
  • Commercial awareness and understanding of the requirements of corporate and commercial customers.

  What else you need to know:

  We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

  By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

  
  This role is a 3 month FTC based in Liverpool and our current expectation is at least 2 days in an office every week.

  If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

  Inclusion

  At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

  
  How we’ll reward you.

  As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration.

  • Eligible for a discretionary performance-related annual bonus
  • We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
  • 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
  • £6,000 car allowance per year
  • Company funded individual private medical insurance
  • Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
  • Share in Santander’s success by investing in our share plans

  Learn more about our benefits and family friendly policies

  What to do next:-

  If this sounds like a role you’re interested in, then please apply.

  If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

• About the company

  Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

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