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Job Description
- Req#: 4762
- Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned.
- Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
- May interact with other network technicians, network engineers, and clients to restore service and/or identify network problems.
- Provides after-hours support when required as part of our on-call rotation.
- Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, and team members.
- Dependability and the ability to work under pressure, while meeting critical time frames, are required.
- Self-starter to keep abreast of emerging technologies and trends.
- Experience working with Cisco networking equipment.
- A+, or Network+ certification.
- Exposure to working within SLA timelines.
- Ticket and queue management within ServiceNow.
- 2-3 years in an IT support role troubleshooting issues in a mid-large sized company.
- Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers.
Essential duties and responsibilities
Preferred Experience, Skills, or Abilities
About the company
A worldwide provider of premier IT infrastructure solutions. We design and manufacture award-winning products for Pro AV, KVM, cabling, and networking
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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