Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work from home
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

This role is responsible for managing CE (Home Appliance and TVs) parts SCM including inventory and orders with depot by controlling purchase orders, stock transfer orders as necessary to support optimized inventory level and expedite parts delivery to service centers. This role communicates with service part vendor, Parts Depot, Sales and Quality Control on service parts related issues. Communication with global parts suppliers is required to obtain parts availability, delivery date and shipment status for service parts. Technical background and understanding of CE products is required to identify correct parts and inspect product.

Role and Responsibilities

Essential Duties and Responsibilities:

• Monitor and analyze CE Parts supply status according to HQ guidelines
• Maintain adequate stock levels and inventories
• Forecast parts demand based on various analysis (historical, seasonality etc.) to control PO volume
• Identify and communicate supply constraints in a timely manner and create recovery plans
• Coordinate with vendors and logistics to expedite shipments as required ensuring parts arrive on time to meet service center requested delivery dates
• Coordinate with GPCA/HQ/Vendor to manage Obsolete/Surplus Stock
• Generate Back Order status report and resolve delivery issue
• Review Daily Sales Orders and communicate with GPCA and Service centers
• Daily Communication with Suppliers, GPCA/HQ and internal field team
• CE products technical inspection to identify root cause and share it with internal team when requested

Skills and Qualifications

Education:

• University or Post Secondary Degree in Engineering an asset
• Home appliance repair technical training background
• SCM related training experience

Knowledge:

• Proficiency in Excel, Word, PowerPoint and other MS Office applications
• Solid quantitative and analytical skills
• Strong attention to detail and ability to multi-task effectively
• Home appliance repair skills
• Excellent communication skills (written and oral)

Experience:

• A Minimum 3-5 years experience in Home Appliance repair or engineering
• A minimum of 2-3 year experience working in customer service an asset
• A minimum of 1-2 years working in SCM environment an asset

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

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