NHS
Central Booking Office Supervisor
This job is now closed
Job Description
- Req#: C9245-24-0712?language=en&page=1016&sort=publicationDateDesc
- Safety
- Care
- Respect
- Communication
- Learning
- oDemonstrate understanding of the functions relating to Central Booking Office and information management.
- oStrong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
- oAbility to use problem-solving skills
- oAbility to prioritise and deliver on time against a background of changing demands
- oAbility to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- oI.T. literate and able to use a range of software
- Experience of working with: PAS (Lorenzo)- ERS(e-ferral)
- Organising of tasks and initiatives
- Awareness of matters relating to patient confidentiality and discretion e.g. Data Protection
- Awareness of risk identification and reporting
- Proven experience of working with admin staff to assist with the implementation of change and service improvement
- Extensive knowledge of a Patient Administration System, previous waiting list management experience and working with excel and patient tracking lists Previous experience of booking and scheduling appointments
- Good understanding of current 18 week and suspected cancer performance targets
- Evidence of problem solving
- Experience working in an acute hospital setting and experience of dealing with members of the public
- Sound knowledge-base of the Trust values and principles
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
- Knowledge of current legislation in the area of Data Protection Act 2018 and GDPR and confidentiality of personal information
- Detailed understanding of current NHS performance targets
- Previous supervisory experience
- Call centre experience
- Evidence of supporting change/ implementation of change
- Knowledge of Caldicott Guidelines
- Good standard of education - GCSE level A-C or CSE 1-2 equivalent in English & Maths or equivalent qualifications or experience
- Keyboard and telephony skills
- Supervisory qualification or equivalent experience
- oDemonstrate understanding of the functions relating to Central Booking Office and information management.
- oStrong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
- oAbility to use problem-solving skills
- oAbility to prioritise and deliver on time against a background of changing demands
- oAbility to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- oI.T. literate and able to use a range of software
- Experience of working with: PAS (Lorenzo)- ERS(e-ferral)
- Organising of tasks and initiatives
- Awareness of matters relating to patient confidentiality and discretion e.g. Data Protection
- Awareness of risk identification and reporting
- Proven experience of working with admin staff to assist with the implementation of change and service improvement
- Extensive knowledge of a Patient Administration System, previous waiting list management experience and working with excel and patient tracking lists Previous experience of booking and scheduling appointments
- Good understanding of current 18 week and suspected cancer performance targets
- Evidence of problem solving
- Experience working in an acute hospital setting and experience of dealing with members of the public
- Sound knowledge-base of the Trust values and principles
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
- Knowledge of current legislation in the area of Data Protection Act 2018 and GDPR and confidentiality of personal information
- Detailed understanding of current NHS performance targets
- Previous supervisory experience
- Call centre experience
- Evidence of supporting change/ implementation of change
- Knowledge of Caldicott Guidelines
- Good standard of education - GCSE level A-C or CSE 1-2 equivalent in English & Maths or equivalent qualifications or experience
- Keyboard and telephony skills
- Supervisory qualification or equivalent experience
Job summary
Central Booking Office Supervisor
Band 4
Permanent
37.5 hours with various shifts to cover our opening hours from 8am to 6pm, Monday to Friday.
The post holder will support the Central Booking Office Manager in the day-to-day operational management of the Central Booking Team. The post holder is key to ensuring safe, efficient and effective processes within the Central Booking Office Team.
This is an exciting, varied and challenging role in a dynamic, high paced, friendly and supportive team.
There is an opportunity to study a level 3 Team Leader/Supervisor apprenticeship as part of this role is available.
with various shifts to cover our opening hours from 8am to 6pm, Monday to Friday.
Please note the candidate will also need to be flexible to cross cover shifts across the rota if required.
Main duties of the job
We are looking to recruit an enthusiastic and resilient individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The role requires a self-motivated, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The ability to be a team-player, build good working relationships and deal confidently with a range of people both internal and external to the organisation is essential.
This role requires problem-solving skills and the ability to prioritise and deliver on time against a background of changing demands, whilst maintaining accuracy and attention to detail.
Applicants should be excellent communicators, including telephone skills, We are looking for a candidate who has the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
In return, we will offer you excellent training and professional development opportunities. If you think this role is for you, we look forward to welcoming you in our friendly and supportive team.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Date posted
04 December 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
245-ADM4CBO-12-24
Job locations
Tameside Hospital
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Job descriptionJob description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person SpecificationPerson Specification
Skills
Essential
Desirable
Experience and Knowledge
Essential
Desirable
Qualification
Essential
Desirable
Skills
Essential
Desirable
Experience and Knowledge
Essential
Desirable
Qualification
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside Hospital
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside Hospital
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.