• Job Description

  Req#: 3031474
  The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in German, and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
  
  This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
  Roles and Responsibilities:
  1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
  2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
  3. Train and direct sellers for execution and adherence of norms and practices
  4. Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience
  5. Willing to work on weekendsA2 German Proficiency
  Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
  Experience with ExcelExperience with SQL
  B1 German Proficiency
  Soft skills - Adaptability, Team Work, Time Management, Problem Solving, Communication.
  
  
  
  
  
  
  
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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