Join Our Team as a Scheduling Coordinator at our Cheyenne, NV clinic!

Are you looking for a role where you can grow, thrive, and make a real impact? At FYZICAL Cheyenne, our Scheduling Coordinator position is more than just a job—it’s the start of an exciting career path with incredible opportunities for advancement. Join a supportive team that values your contributions, celebrates your wins, and invests in your professional development. This role offers the chance to make a difference while enjoying a vibrant and inspiring work environment. Come grow with us and see why FYZICAL is the place to build your future!

We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough’. We’re a high-energy team. We treat clients with dignity and empathy and work hard to improve lives through physical therapy.

POSITION SUMMARY

The Central Scheduling Coordinator is responsible for scheduling patients who need our services and effectively communicating the services that provide the best standards of care possible. The CSC will perform all necessary steps prior, during and post scheduling to ensure a seamless transition into our care. These steps include accurately inputting patient data, scheduling the appointment, and sending documentation required for the treatment. The CSC must fully understand the services provided by FYZICAL and our clinical staff. Furthermore, CSC must always project a warm, enthusiastic, and friendly demeanor while interacting with clients and team members.

ESSENTIAL FUNCTIONS

• Actively monitors and processes incoming referrals through multiple electronic systems
• Accurately enters patient data into the EMR system
• Enters all required information into the lead database for tracking and reporting, updating when necessary
• Efficiently completes daily calls/texts due to new patients requiring additional outreach
• Schedules appointments following the FYZICAL model and enters appointment dates and times into a computerized schedule system
• Kindly answers, records, and responds to incoming calls requesting to schedule an Evaluation
• Verify patient demographic and insurance information, update in EMR when needed
• Responds to doctor office and insurance representative requests in a timely and courteous manner
• Communicate effectively and professionally through emails, notes, and Teams with clinical and admin staff;
• Answer the telephone and respond to the inquiry or identify and escalate calls to the appropriate personnel, fax or scan essential documents
• Anticipates and addresses client needs and communicates professionally and effectively
• Reflects Company culture by treating every client with the utmost courtesy and attention
• Possesses superior interpersonal and communication skills, maintaining a positive and supportive work relationship with others
• Adhere to company policies and procedures, including maintaining HIPAA and PHI requirements.

NON-ESSENTIAL FUNCTIONS

Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.

QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS

Proficient in use of computers, comfortable with navigating multiple software, experience in Microsoft Excel

Detail-oriented with superior communication, multi-tasking, problem-solving, and organization skills.

Minimum one (1) year prior work experience delivering exemplary client service preferred.

EXPECTED WORK HOURS

Monday through Friday: 40 hours with flexible scheduling options available . Some night and weekend work may be required.

EEO STATEMENT

FYZBIZ LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants and to providing employees with a work environment free of discrimination and harassment. All employment decisions at FYZBIZ LLC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate. FYZBIZ LLC will not tolerate discrimination or harassment based on any of these characteristics.

FYZBIZ, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of FYZBIZ, LLC employees to perform their job duties may result in discipline up to and including discharge.