The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.

Every single process we execute has an impact on our customers' lived experience. We are Customer obsessed | Resilient | Empowered

The COO Change Chapter is part of the Strategy & Risk team within COO. We are committed to creating a superior change experience for our people and customers, and partner with our business performance and processing teams, internal and external delivery Crews and business stakeholders to engage, enable and embed change whilst always looking to evolve our capability as a team.

Do work that matters

Reporting to the Change Chapter Lead for our COO Transformation Crews, you will play a critical role in planning, creating and executing critical communications to drive successful change outcomes for our teams.

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Initially you will support change communications for the crews, including leadership messaging and buy in, development of messaging and tactics, and execution of operational comms. Outside of these primary functions, you will work alongside all our Chapter Leads to contribute to the ongoing enhancement of good change and communication practice by providing governance, practice improvement and pipeline management support on other team initiatives where this makes sense to do so. You’ll need to use your agile mindset, think creatively and deliver high quality communications that are fit for purpose.

Key responsibilities include but are not limited to

• Development of the Comms Strategy, approach and plan for the COO Transformation Crews, inclusive of key messages and narratives for our people
• Working in partnership with key stakeholders across all of our COO Operations teams and OCM chapters to ensure changes are effectively communicated via the right platform and reviewed and approved in line with requirements
• Creation of innovative collateral to support engagement for our changes and appropriate communication, in conjunction with OCM teams
• Develop-new and innovative solutions to maximize multi-channel engagement.
• Developing Digital content, including the use of multiple comms channels and tools to support or change agenda
• Simplifying, maintaining and uplifting COO Change collateral and digital platforms, (comms resources, templates, graphics, sharepoint) both internal and external to our teams (including One.CBA) to ensure maximum usability
• Independently create compelling, impactful, and succinct content for various mediums, including email, presentations, visual communication, infographics, FAQs, newsletters, change narratives and intranet.
• Use of metrics to monitor progress /adoption / sustainability and success of change and communications into our business
• Collaborate across the Change Management Chapter Area and Practice to drive knowledge sharing, learning and problem solving
• Work with colleagues across Marketing & Corporate Affairs chapters to ensure a coordinated approach

We’d love to hear from people who have

• Exceptional storytelling, verbal, and written communication skills in a business context with high-level attention to accuracy and detail
• The ability to connect dots, assess the people impacts of change, and propose appropriate strategies to best deliver messages to our people via the right channel
• Proven experience in designing, implementing and evaluating strategic communication plans for transformation and change programs
• Experience with Viva Engage (Yammer), MS Teams, SharePoint (or similar content management system), and other Microsoft Office Applications
• Experience in MS PowerPoint, graphic designing tools and video editing is a huge plus
• Strong stakeholder management, and organizational skills - you’re used to juggling multiple competing priorities and pride yourself on delivering for others.
• Critical thinking, ability to adapt communication style to suit an audience and proven ability to liaise with, and support key stakeholders.
• Strong resiliency, flexibility and adaptability with the ability to navigate complexity, and context switch
• The ability to work autonomously and problem solve, and can work in a rapidly changing environment and navigate around ambiguity