• Job Description

  Req#: 12165

  Purpose of Position

  The Charter & Fulfillment Solutions Specialist is responsible for providing charter services and end-to-end trip support for retail customers, wholesale customers and NetJets Aviation. The Charter & Fulfillment Solutions Specialist is an account manager for his/her assigned charter customers and will also provide support to NetJets Sales as needed.

  Tasks and Responsibilities

  • Handle incoming calls and web inquires
  • Have knowledge of all current EJM Charter marketing efforts
  • Knowledge of other products available through EJM and NetJets
  • Proactively sell customers on EJM’s products and services
  • Prepare personalized quotes and sales strategies
  • Follow up and diligently maintain the new inquiry process
  • Coordinate with outside sales team on new business opportunities
  • Book, accommodate changes to, and confirm details for charter trips
  • Arrange ancillary services requested by client
  • Watch over trip and details to ensure successful charter experience
  • Meet and greet customers arriving or departing on a flight
  • When possible, collect or conduct customer satisfaction survey
  • Assist and expedite invoicing by tracking all expenses and revenue on each trip
  • Assist NetJets Subcontracting as needed to cover NetJets flights on EJM or vendor aircraft
  • Basic understanding and application of aviation operational rules & limitations pertaining to FAR 135 Charter
  • Coordinate with all EJM Charter Services team members to deliver consistent “one-team” exception service
  • Customer retention and development
  • Proactively manage assigned accounts. Execute customer communication plan, including systematic call campaigns, emails, and marketing campaigns to improve customer retention and facilitate growth
  • Improve loyalty of existing clients, increase customer percent of wallet, and pursue lost customers
  • Periodically visit customers and participate in trade shows and exhibits
  • Assist the NetJets Sales Team in their sales efforts with quotes, customer information, and other assistance as needed
  • Drive information and lead flow to NetJets Sales Team regarding possible opportunities
  • Use and maintain Sales Force or other CRM tools to facilitate the sales and customer retention process
  • Constantly seek ways to be aware of all industry developments and competitive interests
  • Participate in EJM Training Curriculum
  • Seek other areas of personal development
  • Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

  Education

  Bachelor's in Aviation Management or Hospitality

  Years of Experience

  2-4 years of experience

  Core Competencies

  Attitude

  Related Education or Training

  Interest in Company & Position

  Initiative

  Knowledge of Specific Job Skills

  Communication & Listening Skills

  Related Job Experience

  Knowledge, Skills, Abilities and Other (KSAOs)

  • Ability to multitask and work under fast paced conditions
  • Genuinely enjoys working with customers and can establish good relationships
  • Sales skills and customer service skills
  • Work well as part of a team and with other EJM departments and teams
  • Organizational skills and very detail oriented
  • Possess effective communication skills
  • Have a strong desire to sell and to participate in growing charter revenues
  • Flexible – willingness to cover different shifts when called upon, work extra hours when needed and to overall behave like a true sales professional.

  Benefits Package:

  EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
  Additional benefits include:

  • Generous 401(k) company match - EJM will match 61% of your contributions
  • Company-paid life insurance
  • Flexible Spending Account (FSA)
  • Prescription Drug Benefit Plan
  • Three (3) plus weeks of paid time off – accrued on first day of employment

  Executive Jet Management is an equal opportunity employer
  To ensure a safe environment, we conduct pre-employment drug screening and background checks

• About the company

  NetJets Inc., a subsidiary of Berkshire Hathaway, is an American company that sells part ownership or shares of private business jets.

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