Canadian Imperial Bank of Commerce
Chat Specialist, Contact Centre - Remote - Bilingual
7 days agoWhat's your preference?
Job Description
- Req#: 2522825
Employer Industry: Banking
Why consider this job opportunity:
- Competitive salary with incentive pay and banking benefits
- Opportunity for career advancement and personal growth through initiatives like Purpose Day
- Flexible remote work environment with occasional on-site requirements
- Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- Supportive and inclusive workplace culture that values trust, teamwork, and accountability
- Wellbeing support and a vacation offering to promote work-life balance
What to Expect (Job Responsibilities):
- Provide exceptional client support via written communication, helping clients manage their accounts and products
- Engage with clients to solve problems and take accountability for their issues
- Manage multiple real-time chats simultaneously to address client concerns
- Demonstrate strong professional writing skills while interacting with clients
- Connect clients with appropriate CIBC contacts to enable their financial success
What is Required (Qualifications):
- Minimum typing speed of 50 WPM
- Fluency in both French and English to support business operations outside of Québec, Canada
- Strong client service skills with a focus on meaningful interactions
- Ability to engage with clients empathetically and respect diverse perspectives
- Goal-oriented mindset, motivated to achieve personal and team objectives
How to Stand Out (Preferred Qualifications):
- Experience in a client-facing role within the banking or financial services industry
- Familiarity with online and mobile banking platforms
- Ability to multitask effectively in a fast-paced environment
- Previous experience in a call center or customer service environment
#Banking #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.
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