Journeys
Chat Support Representative - Temp-to-Hire (Work From Home)
This job is now closed
Job Description
- Req#: PHONE002404
Employer Industry: Retail Customer Service
Why consider this job opportunity:
- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Career Opportunity: This is a contracted role with the potential for permanent employment based on performance and business needs
- Flexibility to work from home for Tennessee residents
What to Expect (Job Responsibilities):
- Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
- Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
- Serve as an ambassador for the employer brand by personalizing each interaction and building customer loyalty
- Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
- Ensure the safety and privacy of customer data by following all company policies and procedures
What is Required (Qualifications):
- Previous customer service or retail experience is preferred but not required
- Strong verbal and written communication skills, including proficiency in English grammar and syntax
- Ability to connect with customers and respond effectively to their needs
- Must be able to work 40 hours per week, scheduled in 8-hour shifts during specified hours of operation
- Professionalism in handling and de-escalating conflicts
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, constantly changing environment while meeting performance goals
- Problem-solving skills to quickly learn, assess issues, and provide clear and accurate solutions
#RetailJobs #CustomerService #WorkFromHome #CareerOpportunity #WeeklyPay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Journeys is a specialty chain retailer, owned by Genesco, of branded fashion footwear and accessories with approximately 1,200 stores nationwide.
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