• Job Description

  Req#: D9482-ICB-5731TG-A?language=en&page=541&sort=publicationDateDes

  Job summary

  Unfortunately, we are unable to consider applications from individuals who require sponsorship.

  NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation responsible for planning and delivering health and care services for the communities of Buckinghamshire, Oxfordshire and Berkshire West.

  The All Age Complex Continuing Care Service (AACCC) are looking for conscientious individuals to join our team in one of our three bases in Oxford, Reading or High Wycombe.

  Main duties of the job

  The post holders will provide administrative support, working within an integrated administration team within Continuing Healthcare to assist in delivering every element of organisation required to support Band 4 Admin staff in the NHS Continuing Healthcare Pathway and other commissioned services. This includes supporting the sourcing of care provision and supporting all clinical staff within the Continuing Healthcare team.

  The post holders will be required to liaise with other administrative and support staff within BOB ICB NHS Foundation ICB and a range of external contacts including other NHS ICBs, Social Services, Care Providers, Community Nurses and GPs and to respond to enquiries received from the general public.

  If you would like to discuss this role, please contact Marion Gelder on 0118 982 2900.

  About us

  NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation responsible for planning and delivering health and care services for the communities of Buckinghamshire, Oxfordshire and Berkshire West.

  We work collaboratively with partner organisations including local government, the voluntary, community and social enterprise sector, and people and communities across the BOB Health and Care Integrated Care System (ICS).

  Our key priorities are to increase healthy life expectancy and reduce health inequalities for the 1.7 million people who live in our communities.

  We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles.

  Our Values are:

  Respectful we are inclusive

  Impactful we make a difference

  Integrity we are kind and fair

  Leadership we encourage leadership

  Collaborative we work together in a positive way

  Details

  Date posted

  01 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  D9482-ICB-5731TG-A

  Job locations

  Unipart Group Of Companies

  Garsington Road

  Cowley

  Oxford

  OX4 2PG

  
  

  Berkshire Health Authority

  Bath Road

  Reading

  RG30 2BA

  
  

  Buckinghamshire Council

  Easton Street

  High Wycombe

  Buckinghamshire

  HP11 1NH

  
  

  Job description

  Job responsibilities

  Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

  Ensure that general office supply levels are maintained.

  Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.

  Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

  To provide efficient administrative support to the AACC team.

  To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases.

  Understand the end-to-end AACC process and other commissioned services supported by AACC funding.

  Have a flexible/adaptable approach to their work in order to meet various deadlines.

  Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities.

  Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way.

  To appropriately communicate confidential and sensitive information on patients to external agencies.

  To archive and dispose of electronic and paper documents confidentially, in accordance with the current procedures in place.

  Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style.

  Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

  To carry out other appropriate delegated duties as required.

  Job description

  Job responsibilities

  Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

  Ensure that general office supply levels are maintained.

  Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.

  Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

  To provide efficient administrative support to the AACC team.

  To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases.

  Understand the end-to-end AACC process and other commissioned services supported by AACC funding.

  Have a flexible/adaptable approach to their work in order to meet various deadlines.

  Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities.

  Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way.

  To appropriately communicate confidential and sensitive information on patients to external agencies.

  To archive and dispose of electronic and paper documents confidentially, in accordance with the current procedures in place.

  Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style.

  Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

  To carry out other appropriate delegated duties as required.

  Person Specification

  Experience

  Essential

  • Demonstrable experience of working in an administrative environment and working with computerised data systems.

  Desirable

  • Experience of working in a health care environment.
  • Awareness of a range of Health Services provisions.
  • Working knowledge of Microsoft Office including Word and Excel.
  • Knowledge of NHS issues.
  • Understanding of Data Protection legislation.

  Qualifications

  Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

  Communication Skills

  Essential

  • Clear communicator with good writing, data entry and telephone skills.
  • Ability to work effectively as part of a team.
  • Problem solving skills.

  Person Specification

  Experience

  Essential

  • Demonstrable experience of working in an administrative environment and working with computerised data systems.

  Desirable

  • Experience of working in a health care environment.
  • Awareness of a range of Health Services provisions.
  • Working knowledge of Microsoft Office including Word and Excel.
  • Knowledge of NHS issues.
  • Understanding of Data Protection legislation.

  Qualifications

  Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

  Communication Skills

  Essential

  • Clear communicator with good writing, data entry and telephone skills.
  • Ability to work effectively as part of a team.
  • Problem solving skills.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Buckinghamshire, Oxfordshire and Berkshire West ICB

  Address

  Unipart Group Of Companies

  Garsington Road

  Cowley

  Oxford

  OX4 2PG

  
  

  Employer's website

  https://www.bucksoxonberksw.icb.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Buckinghamshire, Oxfordshire and Berkshire West ICB

  Address

  Unipart Group Of Companies

  Garsington Road

  Cowley

  Oxford

  OX4 2PG

  
  

  Employer's website

  https://www.bucksoxonberksw.icb.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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