• Job Description

  Req#: 19239

  Division:Eskenazi Health

  Sub-Division: Hospital

  Req ID: 19239

  Schedule: Full Time

  Shift: Days

  Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

  FLSA Status

  Non-Exempt

  Job Role Summary

  The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting.

  Essential Functions and Responsibilities

  • Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values
  • Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting
  • Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)
  • Checks-out patients. Checks in patients.
  • Establishes priorities, meets deadlines, follows written and verbal instructions
  • Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out
  • Knowledge of patient scheduling procedures
  • Retrieves medical records as needed and prepares chart for physician visit
  • Discusses the patient obligation policy with patient/family
  • Accountability for accuracy of data collected and entered into systems
  • Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health Services

  Job Requirements

  • High School Diploma or GED required
  • Must pass a pre-test
  • Must complete outpatient registration program, and pass the exam with a score of 90% or higher
  • Pass annual competency exams as required
  • Maintain 95% accuracy on data audits

  Knowledge, Skills & Abilities

  • Exceptional patient customer service and interviewing skills
  • Interpersonal communication strategies/skills to achieve outcomes/results with patients/families and others
  • Knowledge and ability to use CRT, PC, registration system and Windows
  • Personal computers and standard office equipment use
  • Positive demeanor, excellent customer service skills and good verbal/written communication skills with the ability to use age appropriate communications
  • Professional in both appearance and approach.
  • Detail oriented, basic mathematical skills and ability to resolve check-in, check-out, and scheduling issues
  • Sound, diplomatic judgment
  • Ability to match, file and retrieve from an alphabetical and numerical system

  Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

• About the company

  For 160 years, Eskenazi Health has offered high-quality, cost-effective and patient-focused health care to the residents of Marion County and Central Indiana. As one of America’s largest essential health care systems, Eskenazi Health provides treatment and services through nearly 1 million outpatient visits each year.

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