• Job Description

  Req#: CHICK002121

  We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.

  In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

  Job Responsibilities:

  • Strong desire to be helpful and take ownership and resolve customer situations
  • Guide callers through troubleshooting, navigating the client’s menus
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Provided customer relationship management tool to research inquiries and document customer interactions
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

  Qualifications:

  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-workers
  • Seeking 1+yrs of experience & familiarity in the food ordering & catering industries
  • Bilingual Spanish a PLUS

  Compensation:

  • Pay: $12.00 hour
  • Work Schedule: Availability for any shift Monday- Friday 6:00 AM - 11:00 PM EST, and Saturdays 9 AM - 5 PM. EVERY Sunday OFF!

  TECHNOLOGY REQUIREMENTS:

  Operating System / PC:

  • Windows 10 or 11 PC (no Macs or Chromebooks)
  • Two (2) available USB 2.0 or greater ports

  USB Headset with Microphone:

  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
  • JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

  Camera:

  • Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10.
  • Available on Amazon or any other major retailer.

  Standard Connection / Speed:

  • Must have Hard-wired connection (no wireless/WiFi)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

  CPU Speed:

  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

  Hard Drive:

  • 40 GB or more of available space
  • 100 GB or more of total space

  Memory:

  • 4 GB of RAM minimum
  • 8 GB or RAM or better is preferable

  Monitor:

  • Dual monitors are required for this program

  Browser:

  • Latest version of Google Chrome for Windows

  Maximum Latency Threshold

  • 120 milliseconds (ms)

  Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Inktel provides customer service support solutions in the form of online chat, social media, U.S.-based call centers & email response enabling our clients to increase market share, improve operational efficiency, and decrease operational cost.

Notice