• Job Description

  Req#: 202401-101125

  US Commercial, Medical, and Government Affairs (CMG) is the US market and customer-facing unit of Genentech and a critical element of the broader Roche Pharmaceuticals business. To fully deliver on our mission to deliver more life to all patients today and fuel tomorrow’s breakthroughs, CMG must constantly adapt its capabilities to dynamic conditions. US Medical Affairs (USMA) is part of Genentech’s CMG organization, and is focused on leading the healthcare industry by delivering better patient outcomes and making care more accessible and affordable for all.

  The Chief of Staff & Head of Business Strategy & Operations for the US Medical Affairs (USMA) Team plays a key role in the effective functioning and strategic success of both the USMA organization, as well as the Operations and Administrative teams that they lead. This role reports to the Head of USMA, serves as the “Chief of Staff” to this position and is a key member of the Medical Leadership Team (MLT) .

  In this role the Chief of Staff & Head of Business Strategy & Operations will be accountable for delivering the strategy deployment around vision, goals, roadmap, and other relevant deliveries across USMA. They will lead the strategic planning processes across the organization through strong collaboration with key stakeholders and network teams and will interact closely with employees to proactively identify constraints and opportunities for continuous improvement. They will determine and prioritize key performance indicators and deploy visual systems to effectively measure performance and action planning to continuously improve performance. They will also work with the Medical leadership team (MLT) to translate vision/strategy to actionable deliverables at all levels in the organization. This individual is accountable for identifying operational efficiencies and business strategies to drive business performance across the Genentech portfolio and to ensure a strong team and customer experience through effective communications, engagement utilization of tools, resources, account planning, and training.

  Key Duties and Responsibilities:

  Chief of Staff/Leadership Operations

  • Serve as Chief of Staff to the SVP, Head of U.S. Medical Affairs

  • Support Head of USMA to develop short- and long-term USMA priorities (business, financial and people) aligned to CMG Outcomes

  • Serve as a core member of the Medical Leadership Team (MLT) ensuring the leadership team is setting and achieving outcomes, and focused on the top priorities

  • Advise and challenge MLT as architects in executing and adapting our USMA operating model to anticipate external and internal dynamics

  • Partner with Head of USMA to orchestrate MLT meeting rhythm, agenda, content and offsites to maximize team effectiveness and ensure optimal value is created

  • Key, influential voice in the CMG Operations Community to ensure we can act as one organization

  • Oversees USMA Communications, in concert with CMG Communications

  • Support MLT+1 Community, including building connections across the broader leadership team through meetings and communications

  • Orchestrate and execute on coordination and communication between USMA, Field Medical, Customer Engagement (CE), Commercial Portfolio Organization (CPO), Genentech Business Operations (GBO) and Public Affairs & Access (PAA) through regular touchpoints as a member of the USLT Operations Leads Team/Senior Leadership Collective

  • Cultivate community sensing, connection, engagement, and support across U.S. Medical Affairs

  • Support efforts in cultivating an environment that makes USMA a great place to work through supporting employee engagement, development, D&I and belonging. Develop and maintain sensing mechanisms to monitor organizational health and effectiveness, and employee engagement, and identify issues and opportunities, in partnership with CMG Operational Excellence & Communications and People & Culture

  Leadership of Business Strategy & Operations Team

  • Leads, coaches, develops and recruits talent for an Operations and Administrative team of 35+

  • Has insight into the operational work across the function and can effectively prioritize and direct focus to maximize the impact of the team

  • Models Inclusive Leadership and fosters belonging by: consistently executing best hiring practices (ex: training, panel debriefs), completing Manager Belonging Goals and/or Officer Action Plans, and completing Inclusive Learning requirements

  • Models and practices entrepreneurial and enterprise-level thinking

  • Leads a team culture of belonging, innovation and collaboration

  • Models Collective Leadership within function and beyond

  
  

  Capabilities:

  • Systems thinker who sees interdependencies and implications, and solves for the whole

  • Willing and able to challenge the organization toward outcomes

  • Forward-thinking

  • Effective at simplifying and challenging processes and complexity, to make way for efficient ways of working across the organization; experience in Agile / new ways of working

  • Demonstrated ability to serve as a connector and catalyst driving decisions and impact with urgency

  • Clear and effective communicator; excellent written and verbal communication skills

  • Influential with senior executives, senior leader peers, and the broader organization

  • Learner/Growth mindset with ability to cultivate this mindset and practice in others

  • Strong coach and developer of people

  • Ability to work effectively in ambiguity and manage through change

  • Strong drive for results; operates effectively in a fast-paced environment and delivers results while balancing multiple priorities

  • Skilled at strategic big picture thinking through to execution and logistical considerations

  • Ability to establish mutually beneficial relationships and collaborate with stakeholders across levels and functions

  • Fosters a culture of continuous learning and evolution through sensing and shares across the CMG operations function

  • Takes the initiative and identifies priorities that require organizational focus

  Required Qualifications and Experience

  • Bachelor’s Degree required.

  • 12 or more years of pharmaceutical biotechnology industry experience. Must demonstrate outstanding knowledge of program management and business process improvement, preferably across multiple functional areas

  • Minimum 8 years of experience direct program management experience; proficiency with project management systems, software/programs

  • Minimum 8 years of experience in a people management role; demonstrated evidence of successfully achieving results, managing a high functioning team that delivers on their accountabilities, and mentoring and developing emerging leaders

  • Experience in leading and driving change, conveying the business imperative, inspiring leaders to be role models, and providing support for employees to develop new capabilities and learn new behaviors

  Relocation benefits are available for this job posting.

  Operating Principles

  • Put Patients First: I always act as if patients I know are in the room and do what’s best for them.

  • Follow the science: I seek answers through experiments, data and debate, and act on facts.

  • Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.

  • Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others.

  • Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures.

  • Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.

  • Make impact now: I take accountability to do what’s right, deliver value fast, and don’t wait for certainty.

  • Think long term: I choose actions today that benefit future generations.

  The expected salary range for this position based on the primary location of California is $192,500 and $357,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

  Benefits

  #LI-KC2

  #chiefofstaff

  Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

• About the company

  Genentech, Inc., is an American biotechnology corporation which became a subsidiary of Roche in 2009.

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