• Job Description

  Req#: REF12595M

  Company Description

  Company Description

  Informa is a leading international events, intelligence, and scholarly research group. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 12,000 colleagues working in more than 30 countries.

  Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

  Informa is a successful and diverse business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels. As a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.

  Global Support and the Commercial Office Remit

  • Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
    
  • Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security. The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the TS&S team into an enabler of reliable, scalable and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues. Successful candidates will be ready to be Customer-focused, collaborative and growth focused.
  • Real Estate: the RE team oversees Informa’s office landscape, with c.130 offices across the globe. The team of 34 is directly responsible for the day-to-day running, budgets, and leases of Informa’s major shared office locations (e.g. London, Dubai, New York etc.) as well as oversight and support of divisionally owned offices. The team has accountability for managing Informa’s 156 leases, as well as overseeing projects to refurbish and relocate offices as required. Currently, a proportion of the estate is being adapted to reflect Informa's balanced working approach, with Amsterdam and 5 Howick Place, reflecting the new design and model.

  Job Description

  We have a fantastic opportunity for a Chief of Staff to support the Chief Commercial Officer, who leads the Technology Solutions & Services function and our Global Real Estate team. This role will be varied and multifaceted and will involve a variety of tasks around people, performance, communication, strategy, planning, culture, and M&A. This person needs to be ready for a challenge and must be able to demonstrate that they can handle change at pace and operate at a leadership level. This role is about making impact and driving collaboration across TS&S & RE to ensure we are executing business wide projects & deliverables.

  What you’ll be doing:

  • As part of the TS&S Leadership Team you will support the CCO in key decision making within TS&S and RE, supporting the design and delivery of the Technology & Real Estate strategies, inputting into the decision-making process by testing and challenging ideas and helping to curate and crystallise outcomes across key strategic areas.
  • You will support and manage priorities, projects, decisions, and actions that are in the remit of the CCO, working closely with him to ensure delivery of key requirements to time and budget, and helping to ensure effective communication within and outside of the team.
  • You may attend key meetings on behalf of the CCO, ensuring actions are agreed and delivered by relevant stakeholders, following up and offering support against any actions undertaken by others and keeping the COO updated on actions, opportunities, and issues.
  • You will oversee the cadence and terms of reference of regular meetings, coordinating and owning the meeting agendas and working with the leadership team, functional leads (e.g. Director of Technology Business Performance, HRBP etc.) as well as key stakeholders (e.g. Markets Regional Presidents) to develop meeting agendas, confirm meeting outcomes, and liaise with stakeholders pre and post meetings on actions and delivery:
    • Regular (weekly) operational Technology and Real Estate Management meetings covering people, process, projects, finance and strategy.
    • TS&S Strategic Offsites (quarterly) to focus on emerging and future issues.
    • Interlock meetings with divisional leadership (Markets, Connect and Tech), attendance at events to build understanding and insight into the businesses.
  • You will work in collaboration with the support functions for the teams (HR, Change Management and Adoption, Communications, Risk etc.) to ensure alignment with strategy and delivery plans, specifically the rolling programme of Colleague Engagement (Village and Town Halls, Pulse surveys etc.)
  • You will liaise with the CCO, the Technology Leadership team, Corporate Development and the Group COO’s Office to co-ordinate materials for Audit and Risk Committees, quarterly PPP meetings and other senior stakeholder meetings (e.g. monthly COO meeting).
  • In the event of a Ransomware or other Cyber Attack, you will act alongside the COO in their role as Group Incident Leadership Team (GILT) coordinator to capture actions, track progress and manage costs.
  • You will be responsible for the leadership and delivery of specific projects that the CCO will from time to time agree with you, specifically selected change programess that operate across the technology community (TS&S and Operating Divisions)
  • You will ensure there is a high level of confidentiality in communication and implementation of highly sensitive projects which could include M&A, financial results, budgets and new strategic initiatives (e.g. AI).
  • You will have excellent presentation skills with innovative ways to collate, curate and design high impact, effective presentations and other materials.
  • You will ensure CCO has all the necessary information before key meetings to ensure effective participation.
  • You will liaise with the CCO’s EA, who has accountability for the CCO’s diary, to ensure alignment on diaries, travel and meeting cadence to support the above.

  Qualifications

  What we are looking for:

  • A self-starter with a strong worth ethic, entrepreneurial drive to work autonomously within a global team.
  • You will have exceptional people and stakeholder management skills and be able to handle pressure whilst making high-level decisions and must be a champion of the leaders’ strategic vision.
  • Our CoS needs to be able to lead and motivate the team, facilitate communication between executives and ensure decisions are being made correctly.
  • Previous experience delivering complex, strategic programmes and initiatives is a must.
  • You will be flexible with an agile mentality that is ready to take on any task and who can respond to an ever-changing intense work load.
  • You must be highly numerate with an ability to interpret and understand project plans, budgets, and financial targets; with the ability to analyse and compile a large amount of data and come up with conclusive results at speed.
  • Excellent verbal and written communication skills, you will be required to consistently produce & create inventive presentations that clearly communicate, impact and transfer knowledge to the audience.
  • Superb program management skills, with proven experience delivering strategic projects, and initiatives.
  • High EQ with the ability to work collaboratively, building trust and bringing people together towards common goals using strong personal influencing skills.
  • Resilient and equipped to deal with challenging conversations and robust business discussions.
  • You will thrive on variety and in ambiguity and are adept at context-switching, coupling this with a proven results delivery mindset.
  • We expect there will be some international travel to support key meetings, likely to be no more than bi-monthly.

  This posting will automatically expire on January 18, 2024

  Additional Information

  Why work at Informa?

  Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development
  • 25 days annual leave, 4 days for volunteering and a day off for your birthday
  • Competitive Benefits
  • Work with high quality specialist products
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
  • Share-Match options - become a shareholder
  • Regular social events and networking opportunities

  We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

  Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

  See how Informa handles your personal data when you apply for a job at https://www.informa.com/talent/informa-applicant-privacy-notice/

• About the company

  Informa PLC is a British publishing, business intelligence, and exhibitions group.

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