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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

The Digital, Data, Intelligence & Marketing team (DDIM) within the Technology Organization at American Express brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), personalization, marketing technology, enterprise communications, AI/ML and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The Chief of Staff/Director Assistant is responsible for a broad range of activities including strategic, analytic, and communications initiatives to help ensure the objectives of the organization are met. The incumbent will be a key member of the DDIM Executive Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with the EVP and their team.

Key responsibilities include:

• End-to-end creation of impactful and comprehensive communications/presentations for key business reviews with senior management
• Lead ad hoc special projects.
• Accelerate executive decision-making by:

1) Conducting ad hoc analysis, research, and data collection

2) Creating structures for organizing and presenting information

3) Minimize fire drills.

• Lead goal-setting and measurement process for the EVP team
• Manage business planning and operational processes driven through the EVP office.
• Run major annual talent management processes such as talent assessment and year-end performance management.
• Organize and facilitate leadership meetings, calls and forums. Plan content & agendas and manage follow-ups for meetings involving EVP and broader leadership team.
• Coordinate office operations and ensure the seamless delivery of Technology and AXP information requests.
• Seek out and implement standard methodologies and industry trends which can be used to increase organizational efficiency and quality.
• Be a self-starter, operate independently, and have a consistent track record of influence without authority across many levels of the organization.
• Passion for creating and championing an inclusive team and work culture, where all team members feel seen, heard, and included.
• Create good working relationships across the organization to improve information sharing, problem solving and idea generation for key business issues.

Qualifications:

The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, culturally-aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:

• Proven track record to take sophisticated technical information and translate it into clear communications (presentations/memos) for a variety of audiences.
• Proven ability to navigate effectively and efficiently within large, complex organizations.
• Demonstrated ability to get results, think strategically and globally.
• Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail.
• Proven work experience within areas such as CEG, Project Management or Technology
• Experience of CEG processes and/or familiarity with American Express business groups preferred.
• Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment.
• Passion, energy, personal accountability and a desire to learn and grow as a leader.
• Excellent interpersonal, judgment, communication and follow through skills.
• Solid analytical and financial competence
• Outstanding interpersonal/ relationship building, oral and written communication skills.
• A standout colleague who is able to build consensus and work across a large and diverse organization.
• Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results.
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
• Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities.
• Able to deal with confidential information without exception.
• Prior technology experience/knowledge is preferred.
• Typically holds a Bachelor's or Master's Degree (or has equivalent work experience)

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.