Chief Operating Officer - Credit Union

Springfield, MA - Hybrid (3 days in office per week)

The Opportunity:

As the Chief Operating Officer of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for overseeing the daily operations of the credit union, ensuring compliance with all relevant regulations and standards, and managing the technology and information security functions. Reporting directly to the CEO, you will work closely with the board of directors and senior management team.

The Team:

The team is comprised of an operations manager, an operations specialist, a quality control specialist and a compliance officer. The team is expected to work cross-functionally and collaboratively with other business units within the organization.

The Impact:

• Develop and implement operational policies and procedures that align with the credit union's mission, vision, and strategic goals.

• Ensure compliance with federal, state, and local laws and regulations, as well as industry best practices and standards.

• Oversee the technology and information security functions, including IT infrastructure, systems, applications, data, and cybersecurity.

• Manage the operational risk and audit functions, ensuring effective internal controls and mitigation of operational risks.

• Monitor and evaluate the operational performance and efficiency of the credit union, identifying and implementing opportunities for improvement and innovation.

• Identify and evaluate current and emerging security risks, threats, and vulnerabilities that can impact the credit union's operations, innovation, and growth.

• Anticipate and respond to changes and challenges in the market and the regulatory environment and provide thought leadership and guidance on emerging issues and opportunities.

• Identify and evaluate current and emerging trends, technologies, and opportunities that can enhance the credit union's competitive advantage, member satisfaction, and operational excellence.

• Oversee the risk management and compliance activities and ensure adherence to relevant laws, regulations, and best practices.

Minimum Qualifications:

• Bachelor's degree in business administration, technology, information security, or a related field.

• 10+ years of progressive experience in the credit union or financial services industry, with at least 5 years in a senior management role.

Preferred Qualifications:

• Master’s degree

• Extensive knowledge of credit union operations, compliance, technology, and information security.

• Strong leadership, communication, and interpersonal skills.

• Excellent analytical, problem-solving, and decision-making skills.

• Ability to adapt to changing business needs and environments.

• High level of integrity, professionalism, and ethical standards.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Familiarity with credit union system terminology and acronyms.

What to Expect as Part of the Team

• Regular collaboration with the Executive Team

• Focused one-on-one time with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefit

Employment is contingent upon successfully passing a credit check.

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Salary Range:

$116,467 - $200,778

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.