• Job Description

  Req#: 702575
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  Tewksbury Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking a strategic and dynamic administrator to serve as Chief Operating Officer (COO). This experienced leader will be responsible for assisting with the day-to-day operations of a 375 bed, Joint Commission accredited hospital that provides comprehensive treatment, care, and comfort to adults with medical and/or mental illness.

  The COO serves as a member of the Leadership and the Senior Management Teams and will take the lead role in the overall planning, directing, coordinating, implementing, and evaluating of all hospital programs, policies, and procedures, including vendor contract negotiations. Much of the day-to-day operations of the facility are guided by the COO to ensure compliance with regulatory agencies and consistent adherence with the Hospital’s expressed mission and strategic initiatives. Provides leadership and direct supervision of food and nutrition services, campus police, facilities management, and health information services.

  Leading organizational change management is a key aspect of this role, requiring the ability to inspire and guide teams through transformative initiatives. The COO will foster collaboration and maintain transparency across all levels of the organization, while effectively communicating the strategic vision.

  The ideal candidate has significant project management experience, preferably in a unionized environment. The ideal candidate has knowledge and understanding of Joint Commission standards and regulatory compliance with state and local agencies to ensure adherence to the highest quality standards.

  The COO works closely with the Chief Executive Officer (CEO), Chief Medical Officer (CMO), Chief Clinical Officer (CCO), Chief Nursing Officer (CNO), Director of Nursing (DON), Facilities Director, and Quality and Clinical Services to maintain/surpass the high level of services required by The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and other regulatory and oversight agencies. The incumbent must be able to manage and coordinate multiple and competing priorities.

  Duties and Responsibilities (these duties are a general summary and not all inclusive):

  · Provides strategic and overall operational leadership and evaluates departmental performance, resource allocation and utilization to establish and prioritize departmental goals and activities.

  · Collaborates with the CEO in providing effective functioning of the hospital with a focus on safety and quality and assumes hospital-wide responsibility for compliance with external review bodies including but not limited to, CMS, DPH and TJC. Prepares, monitors and supports hospital-wide operations and activities to comply with TJC standards, CMS regulations, and the DPH.

  · Partners with the CEO regarding the implementation of various organization/operational improvements such as systems process changes to improve and/or streamline services, e.g., effective facilities management.

  · Provides leadership through goal setting, direction, and supervision of assigned departments.

  · Collaborates with the senior leadership team, IT, Labor, and HR Business Partners to support centralized functions and services.

  · Evaluates and selects various consultants and vendors to provide expertise to operations and services for the hospital.

  · Leads and initiates the examination of the hospital’s service delivery model, patient treatment and care planning.

  Preferred Qualifications:

  · Master’s degree in Health Services Administration or Public Health Administration.

  · Five to seven (5-7) years of experience in appropriate areas of healthcare/medical care operations or logistics operations experience.

  · Certifications in healthcare related fields highly desirable, (i.e., Certified Professional in Healthcare Quality, (CPHQ), Certified Specialist in Healthcare Accreditation (CSHA), Certified Professional Medical Services Management (CPMSM), Registered Health Information Administrator (RHIA)).

  · Knowledge of Joint Commission Standards and CMS Conditions of Participation.

  · Substantive working knowledge of the guidelines of healthcare quality improvement.

  · Past work experience and the ability to work effectively with oversight agencies and federal and state regulatory agencies, including in a unionized setting.

  · Demonstrated project management experience, including a high degree of organizational skills and the ability to motivate and supervise staff, to analyze complex problems and issues and to design workable solution.

  · Ability to communicate clearly and diplomatically, both orally and in writing to various levels of management and clinical staff.

  · Ability to manage a diverse workforce and the ability to embrace diversity as a strategic advantage.

  · Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook.
  

  About Tewksbury Hospital:

  Tewksbury Hospital operates a 375-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. The Chief Executive Officer (CEO) is responsible for the administration of a Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6-chair dialysis suite, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. The high-quality clinical environment is strictly governed by regulatory standards that mandate day to day interventions and services.

  Learn more: https://www.mass.gov/locations/tewksbury-hospital

  Pre-Offer Process:

  A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division before the candidate is hired.

  Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

  Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

  If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

  For questions about this requisition, please contact Human Resources at 978-851-7321 x2347.

  Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

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  MINIMUM ENTRANCE REQUIREMENTS:

  Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

  Substitutions:

  I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

  II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

  III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

  IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

  Comprehensive Benefits

  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

  Want the specifics? Explore our Employee Benefits and Rewards!

  COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

• About the company

  Official website of the Commonwealth of Massachusetts

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