Chief Operating Officer

• Lead, Manage and Hold Accountable Patient Facing Teams
  • Recruit, hire, onboard, train and coach subordinates including Directors, Managers, Supervisors, and line workers across relevant Teams:
    • Clinic Assistance
    • DME / Supplies
    • Imaging (X-Ray and MRI)
    • Administration (Scheduling, Medical Records, Front Desk, Risk Management and Executive/Administrative Assistance)
  • Approve PTO, payroll, and manage staffing budget to minimize overtime.
  • Conduct 1-to-1 Feedback Sessions, performance reviews, and weekly and quarterly team meetings.
  • Develop and maintain playbooks, processes, and protocols, as approved.
  • Identify and assign KPIs,
    • Develop benchmarks/goals and create accountability systems for attainment.
  • Identify Issues and propose solutions.
  • Conduct weekly and quarterly meetings with direct reports and teams.
  • Ensure that processes are documented and followed by all.

• Budgeting
  • Coordinate with physicians, senior management, and direct reports on physician- and department-specific budgets.
  • Work with CFO and President to develop and justify budgets.
  • Ensure that costs are contained with respect to the budget and provides commentary and justification.

• Midlevel Administrative Management
  • Act as liaison between physician, company, and midlevel providers.
  • Perform annual performance and compensation reviews for midlevel providers.
  • Work with physicians to coordinate new midlevel hires.
  • Manage goals, budgets, and bonus compensation.

• Interdepartmental Coordination
  • Discuss denial trends with billing and management personal and create systems for compliance and accountability.

• Negotiate Supplier and Vendor Costs
  • Maintain relationships and ensuring that vendors follow company policies and procedures.
  • Regularly assess opportunities for cost savings and coordinate annual re-bids.
  • Manage GPO relationships and evaluate options for cost savings.
  • Evaluate new DME products as needed or requested.

• Maintain Facilities & Equipment
  • Coordinate management and maintenance of physical locations and clinical equipment.
  • Negotiate contracts and provide recommendations to President and Board of Directors.
  • Manage vendor relationship and contracts including but not limited to lessors, property managers, third party representatives, and construction and maintenance contractors.
  • Ensure that physical plant and clinical equipment are in working order and that issues are appropriately escalated and managed in relation to severity and importance.

• Maintain Logs and Reports
  • Develop and provide periodic reports for areas of accountability.
  • Develop activity reports for areas under supervision.
  • Work with vendors and company personnel to obtain key data from electronic systems.

• Other Projects and Tasks
  • Report to president/Chief Executive Officer, Board of Directors, and Physicians as requested.
  • Assist with new facility start up planning.
  • Procure office furniture & supplies.
  • Procure medical equipment.
  • Procure DME & medical supplies.

ADDITIONAL RESPONSIBILITIES

• Support and reflect Elite’s Core Values
• Adhere to Personnel Policy Manual and other policies and procedures.
• Comply with HIPAA, OSHA, Medicare, and Payors guidelines and requirements.
• Attend and participate in annual CPR, OSHA, and other training programs.
• Maintain professional relations with internal and external stakeholders.
• Attend and contribute to meetings as requested.
• Perform all other tasks and projects assigned by administration or physicians.

Qualifications

Experience:

Required:

• Five (5) years of progressive and relevant experience in a medical office setting.
• Five (5) years of personnel supervisory experience.
• Two (2) years of Inventory management and EHR software applications.

Education:

Required:

• High school diploma or equivalent required.
• Bachelor’s Degree health care area of study or commensurate experience coupled with ability to pass competency examinations.

Preferred:

• Master’s degree in business administration, Healthcare Management, or related field of study.
• Registered nurse or other related professional license or technical certificate.

Special Qualifications:

Required:

• Ability to develop and follow policies, procedures, and regulations.
• Experience, judgment, ingenuity and communication skills necessary to solve critical problems and execute on solutions.
• Possess working knowledge of insurance billing and credentialing requirements.
• Possess requisite computer skills and software knowledge necessary to efficiently and effectively operate MS Office Suite and Electronic Health Records and Practice Management systems.
• Ability to organize, prioritize, work independently or as part of a team.
• Pleasant demeanor and professional appearance.
• Possess strong communication skills and ability to handle performance issues with personnel.
• Possess ability, confidence, presentation and communication skills to communicate complex issues with executive stakeholders including physicians.
• Ability to handle patient elevated patient concerns and resolve issues.
• Ability to identify Key Performance Indicators (KPIs) and aggregate data, populate reports and provide insight into performance.
• Ability to communicate with and coach personnel in team settings and one-on-one settings.
• Experience with Risk Management including HIPAA, OSHA, and FLSA.
• As this position may require travel for offsite delivery, a valid unrestricted driver’s license.
  Preferred:
• eClinicalWorks experience.
• Breg Vision experience.
• Orthopedic coding fundamentals and requirements across commercial and government payors.
• Understanding of clinical patient flow and business considerations in orthopedic medical practice.
  • Strong knowledge of
    • Orthopedic surgery
    • Physical Therapy
    • DME Medical Equipment and Supplies Management and billing
    • Front Desk/Reception
    • Imaging (X-Ray and MRI)
    • Insurance and Benefits
    • Medical Scheduling