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CIC Analyst- Return Utah
6 days agoWhat's your preference?
Job Description
- Req#: 5149278
Employer Industry: Government/Public Safety
Why consider this job opportunity:
- Salary up to $35.95 per hour
- Eligible for a comprehensive benefits package starting on DAY ONE of employment
- Hybrid telework schedule available after a successful training period
- Unique career reentry program offering transitional support and mentorship
- Opportunity to work within a crucial sector of public safety and law enforcement
What to Expect (Job Responsibilities):
- Assist criminal justice users with access issues to the Utah Criminal Justice Information System (UCJIS)
- Monitor and forward critical broadcast messages related to public safety
- Manage user account activities including activation, deletion, and modification
- Perform quality control on National Crime Information Center (NCIC) entries and liaise with law enforcement agencies
- Provide after-hours support for building issues related to security and facilities
What is Required (Qualifications):
- Must have a career break of one year or more at the time of application, or demonstrate underemployment
- In-depth knowledge of criminal justice systems, including NCIC and related databases
- Strong customer service skills and the ability to communicate effectively both verbally and in writing
- High attention to detail and ability to work under pressure
- Experience in a help desk environment or similar role
How to Stand Out (Preferred Qualifications):
- Experience working with the Utah Criminal Justice Information System (UCJIS)
- Prior experience in a customer service role
- Familiarity with troubleshooting software and systems related to criminal justice
#PublicSafety #GovernmentJobs #CareerReentry #HybridWork #CustomerService
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