• Support the design and execution of Quality Assurance reviews over the end-to-end EUC Lifecycle including risk assessment, risk reduction and retirements.
• Execution Quality Assurance reviews over First Line units reviews to assess the effectiveness of first line reviews and identify areas of improvements.
• Based on Quality Assurance reviews, identify training opportunities to ensure that EUC Policy and Standards are well understood.
• Provide senior leadership oversight over the EUC Framework including principles, practices and standards including industry best practices.
• Drive progress for continued development of enterprise-wide guiding principles, policies, processes, and practices.
• Design, build and implement Quality Reviews over IT Enabled Smart Solutions in line with the EUC requirements outlined in the policy and standards.
• Measure Policy adherence and remedial action associated with Policy adherence.
• Manage relationships with business and Global Functions leaders efforts to drive EUC agenda progress.
• Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUC Policy and Standards are adequately designed and operating effectively.
• Manage communications relative to EUC Policy and Standards with businesses and functions.
• Design and implement processes for managing issues identified relating to EUC Policy and Standards.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Support key tooling, technology, and transformation projects across the organization as Subject Matter Expert in EUC Policy and Standards.
• Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control-related matters with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• A minimum of 10 years of experience at a global financial institution 10 + years of experience
• Deep understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities.
• Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions, and cultures.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.
• Well-developed listening skills and a strong ability to engage at the senior management level.
• Ability to understand and operate successfully in a complex, heavily matrixed corporate.
• Strong understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms?
• Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a plus
• Ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
• Demonstrates consistent track record of having worked as a Program Manager, or working on large, strategic cross-functional projects.
• Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers.
• Demonstrated ability to lead change management across large global organizations.
• The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking

• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Effective communicator, both orally and in writing and ability to present findings to senior management and stakeholders using data to tell a story.
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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