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Job Description
- Req#: 19-00009
- Analyze, plan, test and implement application software (3rd party & custom developed) within the remote access environment
- Actively pursue new technologies to improve effectiveness and efficiency of the remote access systems
- Monitor and analyze the remote access systems to ensure 100% uptime with operational availability
- Support high availability technologies (load-balancing)
- Perform root cause analysis and provide recommendations to improve efficiencies and resolve problems
- Resolve problems with remote access systems and technologies
- Escalate problems to vendors or applications teams with supporting documentation
- Provide troubleshooting training and documentation to the User Support team
- Implement and maintain of the disaster recovery solutions
- Document system uptime and usage metrics
- Implement and maintain Group Policies to support the user experience with remote access systems
- Maintain documentation of processes, procedures, troubleshooting guides and change management logs
- Ability to work overtime as necessary
- 5+ years of experience with remote access engineering
- Specific Remote Access Administration experience including:
- Citrix XenApp
- Citrix XenDesktop
- Citrix StoreFront
- Citrix Provisioning Services (PVS)
- Citrix XenServer
- Strong knowledge of Networking, Cisco products ideally
- Citrix NetScaler
- Experience with Windows Server
- Experience with Windows 10
- Experience with SCCM
- Experience with SQL or relational database concepts
- Experience with Powershell, or other scripting languages
SUMMARY
The Citrix Engineer is responsible for the operational support and project initiatives involving our Citrix Remote Access environment. He/she is responsible for providing maintenance, support, and enhancements to the remote access systems including all published business critical applications and virtual desktops. He/she must possess excellent communication skills and the ability to manage a multitude of assignments independently.
RESPONSIBILITIES
REQUIREMENTSAbout the company
1872 Consulting is a Chicago-based IT Recruitment, Staff Augmentation and IT Consulting firm. 1872 focuses on emerging technology such as Data Science, Blockchain and Cloud Native Infrastructure.
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