• Job Description

  Req#: 18577

  CL Operations - Specialty Training Consultant

  Howell, MI, USA ● Worcester, MA, USA Req #18577

  Monday, February 24, 2025

  For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

  Our Operations team is currently seeking a Specialty Training Consultant. This is a full time, exempt role. This is a hybrid opportunity in our Howell, MI and Worcester, MA locations.

  POSITION OVERVIEW:

  We are seeking a Specialty Training Consultant. This individual is responsible to conduct department training programs driven by business needs. This includes managing and executing training programs and assisting in design and development of learning interventions. Build relationships and collaborate with the business to deliver learning priorities and solutions that best support the business needs while supporting the Senior Training Consultant role in development and design.

  IN THIS ROLE, YOU WILL:

  • Deliver a variety of training interventions using conventional and alternative methods to best meet learner needs- principally focused on live virtual instruction, and collaborating with learning development experts to consider alternative delivery methods as applicable
  • Partner to deliver training programs through strong organizational skills, interpersonal skills, and coordination of/collaboration with Hanover resources (subject matter experts and business leaders, Learning & Development partners, Hanover Technology Group) as well as external training resources as appropriate
  • Create and maintain a positive learning atmosphere that fosters student learning
  • Work with Senior Training Consultants, subject matter experts and business leaders to set expectations for program delivery, document development and document maintenance
  • Maintain a solid proficiency in Hanover Specialty systems, processes and workflows
  • Assist with instructional design and training development as applicable
  • Responsible for content development, curriculum updates and communications
  • Responsible for delivering innovative ideas and methods for training delivery that best meet learner needs

  • Provide support of Investment Proposals and workflow enhancements as needed

  WHAT YOU NEED TO APPLY:

  • Prior Specialty and/or training experience
  • Demonstrate effective communication, organization and time management skills

  • Ability to travel if necessary
  • Collaborative and easily adapts to the diverse interests, styles and perspectives of key stakeholders and partners

  This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

  CAREER DEVELOPMENT:

  It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

  BENEFITS:

  We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

  Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

  EEO statement:

  The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
  
  Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
  
  As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

  Privacy Policy:

  To view our privacy policy and online privacy statement, click here .

  
  Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .
  

  Other details

  • Pay Type Salary

  Apply Now

• About the company

  The Hanover Insurance Group, Inc. is an insurance company based in Worcester, Massachusetts.

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