• Job Description

  Req#: 38324
  Overview
  
  

  Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

  Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

  At State Farm we invest in our employees by providing a competitive Total Rewards package:

  Starting Salary is $ 42,815.00 - $ 53,707.50 annually, or $ 21.00- 26.65 per hour. . Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

  You are also eligible for:

  • An annual bonus based on individual and enterprise performance
  • Annual merit increases
  • 401(k) contribution
  • Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
  • Industry leading Tuition Assistance Programs
  • Wellness and mental health programs
  • Discounts from hundreds of retailers through our Perks at Work program

  And more!

  
  Responsibilities
  
  

  When a customer has their vehicle declared a Total Loss, we are there to assist Total Loss in helping the customer recover from the unexpected! Title Document Processing (TDP) prepares documents and issues payments to customers at the direction of Total Loss. TDP claim handlers work in a team environment with third parties including financial institutions and salvage vendors in the course of processing title documents. TDP also works with customers, salvage vendors, and external partners in order to obtain negotiable titles.

  
  As a Claim Associate, your day may involve contacting salvage vendors for clarification on what paperwork is needed, explaining the titling process and setting expectations with customers, obtaining any additional documents needed, and communicating with team members and business partners. You will also be organizing and processing assigned work and large volumes of claims while consistently delivering a remarkable customer experience. This role includes a partnership with Total Loss, Salvage Document Management Unit and Salvage Invoice Processing.

  
  Our Claim Associates help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. They are committed to helping our customers and claimants through the claims process and making that process as easy as possible.

  This is an in-office position, so you will work at our Cityline location in Richardson, Texas, 100% of the time.

  
  Training: Selected candidates will participate in mandatory training. Training is four weeks, Monday through Friday, from 8:00am – 4:30pm.

  Work Schedule Details: The anticipated hours of operation will be 7:00 am. - 4:30 pm customer time.
  Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

  
  Qualifications
  
  

  Competitive candidates also demonstrate the following:

  • Proficiency/learning agility with computer applications
  • Comfortable in a high production environment
  • Customer service experience
  • Positive attitude and teamwork

  Additional Details:

  • Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
  • State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
  • Visit State Farm Careers for more information on our benefits, locations, and the hiring process

  
  

  Competitive candidates also demonstrate the following:

  • Proficiency/learning agility with computer applications
  • Comfortable in a high production environment
  • Customer service experience
  • Positive attitude and teamwork

  Additional Details:

  • Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
  • State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
  • Visit State Farm Careers for more information on our benefits, locations, and the hiring process

  
  

  When a customer has their vehicle declared a Total Loss, we are there to assist Total Loss in helping the customer recover from the unexpected! Title Document Processing (TDP) prepares documents and issues payments to customers at the direction of Total Loss. TDP claim handlers work in a team environment with third parties including financial institutions and salvage vendors in the course of processing title documents. TDP also works with customers, salvage vendors, and external partners in order to obtain negotiable titles.

  
  As a Claim Associate, your day may involve contacting salvage vendors for clarification on what paperwork is needed, explaining the titling process and setting expectations with customers, obtaining any additional documents needed, and communicating with team members and business partners. You will also be organizing and processing assigned work and large volumes of claims while consistently delivering a remarkable customer experience. This role includes a partnership with Total Loss, Salvage Document Management Unit and Salvage Invoice Processing.

  
  Our Claim Associates help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. They are committed to helping our customers and claimants through the claims process and making that process as easy as possible.

  This is an in-office position, so you will work at our Cityline location in Richardson, Texas, 100% of the time.

  
  Training: Selected candidates will participate in mandatory training. Training is four weeks, Monday through Friday, from 8:00am – 4:30pm.

  Work Schedule Details: The anticipated hours of operation will be 7:00 am. - 4:30 pm customer time.
  Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

• About the company

  State Farm Insurance is a large group of insurance companies throughout the United States with corporate headquarters in Bloomington, Illinois.

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