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Job Description
- Req#: 3663
- Responsible for investigating and analyzing damages and interests.
- Responds to customer inquiries within the framework of his/her knowledge.
- Listening, analyzing, and diagnosing the nature of the problems.
- Support and take responsibility for resolving customer issues at the first point of contact within their role.
- Ensure customer satisfaction.
- Thoroughness in clerical manual tasks.
- Maintain harmonious relationships with customers and the internal team.
- Ability to solve practical problems using several tangible variables in situations where current standards are limited.
- Assume other additional related responsibilities.
- Experience in the insurance industry (complaints and claims)
- Claims assessment
- Customer service
- Good ability to argue and reason in litigation.
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Bilingual - English and French
- College diploma or equivalent experience
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
- Job Family Metro Supply Chain (MTH)
- Job Function Transportation - Last Mile
- Pay Type Hourly
Claims Agent
Ontario, Canada ● Quebec, Canada Req #3663Friday, May 23, 2025Join our team
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB SUMMARY
Reporting to the Claims Manager, the job holder has the mandate to collect complaints and claims - goods and / or property.
RESPONSIBILTIES
EXPERIENCE
COMPETENCIES
EDUCATION
Why Join Us
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
Other details
About the company
Over 40 years ago, Metro Supply Chain Group began with a simple commitment to offering best-in-class warehousing facilities within a small, established market. We’ve grown since to become a leading provider of third party logistics (“3PL”) and supply chain solutions to enterprises in both North America and Europe.
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