• Job Description

  Req#: R-19432

  Claims Analyst

  Leeds - Hybrid (2 days a week in the office)

  Full Time, Permanent Position

  DLG is evolving. Across every part of our business, we’re embracing innovation and putting customers at the heart of everything we do. Join us and you’ll not only be recognised for your skills, you’ll be empowered to grow them, make a real impact, and shape the future of insurance analytics.

  What we look for

  We’re looking for a Claims Insight Analyst to join our Motor Claims team—someone who thrives on turning complex data into actionable insight. In 2024, DLG spent approaching £2 billion on Motor Claims. Your role will be pivotal in analysing this spend, the associated operational performance, forecasting future trends, and delivering insight that drives smarter decisions, improves operational efficiency, and enhances profitability.

  This role is about more than just reporting. It’s about storytelling with data, using it to develop understanding, challenge assumptions, uncover opportunities and inform strategy.

  What You’ll Be Doing

  • Develop and deliver accurate, timely, and commercially focused management information (MI) across financial and operational performance within Motor Claims.

  • Partner with stakeholders to design and implement fit-for-purpose insight and KPIs that support strategic, operational, and commercial decision-making.

  • Provide forecasting and trend analysis on key cost drivers, including indemnity spend, revenue generation, and operational efficiency/efficacy.

  • Support business-as-usual and strategic change initiatives with robust data analysis and insight.

  • Continuously improve the quality and relevance of MI, proactively identifying opportunities for automation and efficiency.

  • Translate complex data into clear, compelling narratives that influence senior stakeholders and contribute to the profitability of Direct Line Group.

  • Champion a culture of data-driven decision-making across the Motor Claims function.

  What We’re Looking For

  You’ll be a self-starter who is curious about data and has an aptitude for data analysis, is highly detail-oriented and has an appetite for problem solving. Other skills:

  • A curious, analytical mindset with a passion for sharing insight.

  • Some experience in data analysis, with an ability to interpret and communicate complex data clearly to non-technical audiences.

  • Some proficiency in SQL and experience with data visualisation tools such as Tableau, Power BI or similar software is desirable.

  • An initiative-taking problem-solver who can challenge the status quo and bring fresh thinking to the table.

  • Comfortable working independently and collaboratively in a fast-paced, evolving environment.

  • Recent graduates with strong analytical skills and a desire to begin their journey analytics are welcome to apply.

  Ready to turn data into decisions? Apply now and help us redefine what’s possible in insurance analytics.

  Benefits

  We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

  • 9% employer contributed pension

  • Annual company bonus of up to 10%

  • 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus, many more

  You'll also receive:

  • A detailed and tailored induction plan

  • An opportunity to join a high-performing and dynamic analytics team and develop new skills

  • An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more

  • A friendly, supportive and progressive business with ambitious objectives and plans

  We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

  Ways of Working

  Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

  We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

  Be yourself

  Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

  #LI-GY
  #LI-Hybrid

  Salary Range: £30,000 to £50,000

  Hours: 35 hours (Monday to Friday - shift patterns can be discussed)

• About the company

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