• Job Description

  Req#: JR-56476

  Let's Write Africa's Story Together!

  Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

  Job Description

  The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility.

  You would:

  Process and Understand of Non-Motor claims terms & claim types.

  • Should be aware of escalation metrics and approved channels.
  • Analyzing a problem and formulating its solving approach
  • Identifying signs and details indicating fraud
  • Understanding of the non-motor claims policies, activities, and procedures in claims environment.

  Understand and Follow the Claims Process

  • Providing prompt & correct assessment.
  • Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
  • Mapping client needs to company specified.
  • Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
  • Support implementing of new systems and processes

  
  Delivering the Service to both internal and external stakeholders

  • Actively follow service practices to determine the status of customer service and relations.
  • Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
  • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

  Cost control and governance adherence

  • Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
  • Comply with corporate governance policies, procedures, and standards.
  • Operate within agreed mandates.

  Experience, knowledge & skills required.

  • National Senior Certificate (NSC)
  • Higher Certificate in Short- Term Insurance (NQF 5)
  • 3- 5 years Non-Motor Claims Assessment experience,
  • Certified and Accredited Fraud Examiner (ACFE),
  • Valid South African Drivers Licence

  The Recruitment process:

  • TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs
  • Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team
  • Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
  • Final Feedback

  All About OMI:

  https://www.oldmutual.co.za/about/old-mutual-insure/

  https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop

  Skills

  Analytical Decision Making, Property Valuations, Report Writing

  Education

  Higher Certificate in Short Term Insurance (Required), Matriculation Certificate (Matric) (Required)

  Closing Date

  23 August 2024

  The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

  Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

  All prospective employees are required to disclose their vaccination status as part of the recruitment process.

  Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

  The Old Mutual Story!

• About the company

  Old Mutual Limited is a pan-African investment, savings, insurance, and banking group.

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