• Job Description

  Req#: 21548

  Combined Insurance, a Chubb Company, is seeking a Claims Assistant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

  Job Summary

  This role involves assisting with claim records, verifying information, and assisting with policyholder inquiries that support the claims process.

  This individual performs assigned tasks within this department in accordance with established customer service and claim procedures and guidelines.

  Responsibilities

  • Research and resolve in real time, designated customer, policyholder and/or policyholder representative’s claim inquiries
  • Provide policy, benefit, claim information and support to Claim Adjudicators and leadership
  • Collect, document, and enter data from claims into multiple applications and request necessary documents from partners to gather claim file information
  • Create claim related correspondence and provide customer service to internal and external customers by answering questions both in writing and by phone
  • Make outbound phone calls to gather claim related information
  • Performs assigned tasks in accordance with established procedures and guidelines while developing the skills and knowledge required for claims assistance
  • Understand organizational objectives, supports process improvements, and provides feedback to leadership
  • Locate and verify information
  • Process and deliver all appropriate letters, forms, and correspondence to appropriate parties
  • Assist with other administrative tasks as needed

  COMPETENCIES

  • Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
  • Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
  • Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
  • Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
  • Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
  • Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

  Skills

  • 2-3 years of experience in a customer service/call center environment
  • Strong written and verbal communication skills
  • Ability to communicate effectively over the phone, and have excellent listening skills
  • Ability to resolve conflict in a positive manner
  • Ability to work independently while fostering teamwork
  • Ability to provide exceptional customer service
  • Ability to work effectively and positively in a fast-paced environment
  • Ability to handle multiple tasks simultaneously, readily adopts new process and initiatives, helps drive change and acceptance of change.
  • Proficient in MS Office Suite
  • Learning orientation with ability to learn and adapt quickly to technology, process and procedures
  • Ability to manage competing priorities and problem-solve
  • Insurance experience preferred
  • Bi-lingual skills plus

  Education and Experience

  • High School diploma or equivalent
  • College preferred
  • Experience in a claims related role preferred-Claim inquiry, Contact Center, etc.

• About the company

  Chubb Limited, incorporated in Zürich, Switzerland, is the parent company of Chubb, a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance and the largest publicly traded property an...

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