• Job Description

  Req#: 60011886

  Claims Fraud Hunter

  Location: Bexhill/Leicester Hybrid

  Welcome to Hastings Direct – From our Group HR Director, Pam Angel

  We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

  We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

  We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

  Role overview

  As a Claims Fraud Hunter, you’ll play a vital role in maintaining and enhancing our market-leading fraud capabilities to protect our honest customers. Working closely with our Claims Counter Fraud and Fraud Commercial teams, you’ll help identify undetected fraud risks and support business process improvements that reduce our exposure and strengthen our defences.

  Job details:

  • Proactively identify new fraud leads for investigation using data analysis and intelligence tools.
  • Assess and decide on claim referrals for investigation, leveraging a range of data assets to support sound decision-making.
  • Collaborate with Claims and Commercial Teams to pinpoint fraud risk areas and recommend business process changes.
  • Engage with internal and external stakeholders, including supply chain partners, to uncover new investigative opportunities.
  • Analyse claims data and fraud patterns to detect suspicious activity and emerging fraud trends.
  • Work closely with Counter Fraud teams to support the investigation and resolution of identified fraud cases

  Essential skills/experience:

  • Proficient in utilising fraud insurance platforms, with a strong track record of applying these tools effectively for fraud detection, investigation, and analysis
  • Highly analytical, with proven ability to interpret complex data sets to identify patterns, trends, and actionable insights.
  • Clear and concise communicator, adept at engaging with a wide range of stakeholders across different levels of the business.
  • Proactive and innovative, thrives in fast-paced environments, constantly seeking opportunities to improve processes and outcomes.
  • Collaborative team player who also works effectively independently, building and maintaining strong working relationships.
  • Strong claims knowledge with desirable technical fraud expertise, confident in decision-making and challenging the status quo.

  As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

  Benefits: In addition to a competitive salary you will also receive…

  Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

  Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

  Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

  Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

  There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

  Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

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  At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

  Job posting end date:

• About the company

  Customer services, Financial and Insurance services jobs in Bexhill-on-Sea, Leicester and London.

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