Claims Fraud Investigator - Salary of up to £30,800

Location - Maxim Business Park

We are looking for a Fraud Investigator who has a background in insurance, an investigation role or has been in a fraud prevention type role previously.

This role will involve investigating claims and engaging with customers and third parties to assist with evidence gathering.

This role requires you to be able to come in to the Maxim Business Park offices atleast 50% of your working week, so being within commutable distance is a must for this position.

A bit about the job:

The role will be supporting Motor Claims Casualty, as the Claims Fraud Investigator within our dedicated team for you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating them to reach the correct outcome and to support our genuine customers by ensuring their claims are settled efficiently.

You will deal with third party and customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary.

Along with managing your own time whilst working as a team to maintain a caseload of active investigations.

Skills and experience we’re looking for:

• An understanding of fraud investigations and possible outcomes of investigations

• Ability to fact find and analyse claim information to identify discrepancies

• Experience working in insurance claims or fraud investigation and knowledge of UK legislation including The Fraud Act 2006 (desirable)

• The ability to effectively manage personal workload

• Excellent communication skills – written and oral

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary of up to £30,800 (depending on skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com