• Job Description

  Req#: R-2843

  You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
  
  For a detailed look at CNA’s benefits, check out our Candidate Guide.

  Under general supervision responsible for timely and accurate processing of non-technical claim duties utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.

  JOB DESCRIPTION:

  Essential Duties & Responsibilities

  • Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
  • Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
  • Performs various financial transactions such as paying bills payment transfer cashier processing etc. utilizing set procedures and guidelines.
  • Collaborates with underwriting insureds claimants providers vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
  • Completes form letters or documents based on procedures or set requirements.
  • May receive new claim notices confirm coverage and/or verify applicability of coverage to the claim.
  • Serves as Day to day resource for procedural or process questions.
  • Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
  • May perform routine processing within designated authority on medical only claims following jurisdictional parameters.
  • May complete special projects as necessary.

  Reporting Relationship
  Typically Supervisor or above

  Skills Knowledge and Abilities

  • Ability to navigate multiple system applications.
  • Knowledge of P&C insurance products and services.
  • Ability to produce high quality outcomes in a highly productive environment.
  • Ability to evaluate information within a claim file to execute upon various tasks.
  • Strong data entry skills and attention to detail.
  • Good verbal and written communication skills.
  • Good organizational and follow-up skills.
  • Good listening and customer service skills.
  • Ability to work independently.
  • Ability to make sound judgments based on available information.
  • Knowledge of Microsoft Office Suite and other business related software.

  
  Education and Experience

  • High school diploma GED or equivalent experience. Some college preferred.
  • Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.

  #LI-DM1

  #LI-Hybrid

  CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com .

• About the company

  CNA offers a broad portfolio of property and casualty business insurance solutions that allow you to better manage your risks and grow profitably.

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