• Job Description

  Req#: 313571

  Primary Details

  Time Type: Full time

  Worker Type: Employee

  • Location: Flexible on location

  • Type: Permanent, full time

  The opportunity

  Due to an exciting period of growth we have an opportunity for two experienced Performance Coaches to join our Claims Performance Team. This role plays a crucial part in enabling the effective execution of our Claims strategy, which aims to improve our claims capabilities. It involves actively monitoring performance, fostering robust relationships, and offering support to enhance our capabilities.

  In this position, you will be responsible for:

  • Providing advanced specialist Leadership Coaching and development to frontline leaders to enhance capability and performance

  • Supporting and coaching our front-line leaders to improve their coaching capability, effectiveness and performance within their role

  • Providing guidance around key leadership priorities and ongoing coaching around the routines and operating rhythms to support them

  • Identifying areas of opportunity within frontline teams and collaborating with stakeholders on plans to uplift performance around quality claims managements and exceptional customer service

  • Developing policies, processes and resources relating to the Coaching framework to meet business needs

  • Driving and developing a Coaching culture to support workplace learning

  • Continuously contributing to the improvement of our Coaching approach to the business by utilising needs analysis outcomes, data and feedback to identify key opportunities

  • Building effective relationships with key stakeholders to promote delivery of coaching capabilities and the embedding of QBE Coaching Framework

  • Managing and maintaining core Quality programs across areas of the claims business to support business improvement and capability uplift

  About you

  • Strong knowledge of insurance industry and claims processes

  • Strong knowledge of coaching principles and frameworks

  • Strong leadership, team building, consulting, negotiation and facilitation skills

  • Ability to communicate insights and a narrative to key stakeholders

  • Ability to build influential and effective working relationships with senior stakeholders across a diverse business and organisation

  • Strong experience as a Career Coach or within a Leadership role; and/or coaching - preferred

  About QBE

  We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

  We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

  And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

  With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

  We believe this is our moment – what if it was yours too?

  Benefits

  We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

  • Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

  • 12 weeks’ gender-equal flexible leave for all new parents, including paid super

  • The ability to maximise retirement savings through voluntary super contributions and company matching

  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

  • Additional leave and support through QBE’s Family Domestic Violence First Responder Network

  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

  Rewards & Recognition

  We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice

  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

  • Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years

  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

  • Family First accredited employer since 2021

  Apply now

  Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

  QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

  Application Close Date: 02/10/2023 11:59 PM

  How to Apply:

  To submit your application, click "Apply" and follow the step by step process.

  Equal Employment Opportunity:

  QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

• About the company

  QBE offers business insurance across the globe, with sector specialist products providing flexible, tailored policies to cover even the most unusual risks.

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