• Job Description

  Req#: 20957

  Role Summary:

  • We are looking for a Claims Process & Quality Assurance Analyst to enhance and ensure the quality of our claims processes across all countries.
  • In this multifaceted role, you will be involved in analyzing claims workflows, gathering requirements, refining business processes, and implementing quality assurance measures to drive operational excellence.

  Responsibilities:

  • Analyze and document existing claims processes to identify areas for improvement and optimization.
  • Collaborate with stakeholders to gather and define business requirements and ensure that deliverables align with stakeholder expectations and regulatory standards.
  • Develop and implement process mapping and documentation.
  • Coordinate requirement-gathering workshops to understand business needs related to claims processes.
  • Document detailed requirement analyses and business cases for new projects, focusing on continuous improvement in claims systems and processes.
  • Evaluate and refine existing claims processes to enhance operational efficiency.
  • Prepare test scripts and cases to support the implementation of new systems and processes.
  • Collaborate with business partners to ensure compliance with claims best practices, claims guidelines, and country-specific regulations.
  • Continuously improve the technical quality and operational performance of the claims product by measuring compliance through file reviews.
  • Support the delivery and rollout of claims best practices and the QA process across all countries.
  • Lead training sessions to enhance understanding and implementation of Best Practices and QA processes within claims teams.
  • Facilitate calibration of the QA process through re-reviews, training, and feedback to ensure consistency in claims handling.
  • Partner with internal and external claims management at various levels to analyze findings, communicate results, and recommend solutions.
  • Assist in the development of meaningful action plans to address identified issues and enhance claims processes.

  Requirements:

  • Possess a Bachelor’s degree with 5+ years of experience in the insurance industry. Experience in claims processing, quality assurance, or claims business analysis preferred.
  • Proven ability to work effectively within cross-functional teams and collaborate with stakeholders across different geographical locations.
  • Demonstrated ability to meet tight deadlines while delivering high-quality work.
  • Strong organizational skills with excellent time management capabilities, able to prioritize tasks effectively in a fast-paced environment.
  • Independent worker and analytical thinker, skilled in conducting investigations and data analysis.
  • Meticulous attention to detail with robust analytical and problem-solving capabilities.
  • Think outside of the box to support the business in delivering its strategic objectives rather than just responding to a pre-defined request.
  • Strong work ethic coupled with a positive, can-do attitude.
  • Advanced proficiency in MS Excel and strong presentation skills, capable of delivering compelling presentations at various organizational levels (PowerPoint experience is a must).
  • Knowledge of process mapping and change management methodologies.
  • Experience in effectively communicating with internal and external executive stakeholders.

• About the company

  Chubb Limited, incorporated in Zürich, Switzerland, is the parent company of Chubb, a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance and the largest publicly traded property an...

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