Uber Freight

Claims Specialist I


PayCompetitive
LocationMonterrey/Nuevo Leon
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: CLAIM011441

      About the Role

      Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.

      What the Candidate Will Do

      • Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
      • Coordination of the OS&D Process
      • Start OS&D report in access database
      • Get detailed information i.e., type of issue, Item #s, description of product, etc.
      • Get disposition from customer
      • Fill out RA if applicable
      • Follow up until resolution of issue is complete
      • Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team
      • Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
      • Complete the 24 hours of courses
      • Crosstrain a team member for 8 hours
      • Help on the training of new team members

      Basic Qualifications

      • 0-1 years’ experience customer service area
      • Bachelor’s degree
      • Advanced Spanish and English written, oral, and presentation communication skills

      Preferred Qualifications

      • Knowledge of Freight Industry
      • Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
  • About the company

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