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Job Description
- Req#: CLAIM011441
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Coordination of the OS&D Process
- Start OS&D report in access database
- Get detailed information i.e., type of issue, Item #s, description of product, etc.
- Get disposition from customer
- Fill out RA if applicable
- Follow up until resolution of issue is complete
- Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team
- Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
- Complete the 24 hours of courses
- Crosstrain a team member for 8 hours
- Help on the training of new team members
- 0-1 years’ experience customer service area
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills
- Knowledge of Freight Industry
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
About the Role
Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.
What the Candidate Will Do
Basic Qualifications
Preferred Qualifications
About the company
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