• Job Description

  Req#: JR202423700
  Claims Team Manager - Subrogation Auto

  This is a management leadership position responsible for managing Claims Subrogation Adjusters within the Claims Subrogation business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, vendor management, performance measurements and continuous improvement, ensuring compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices. This includes but is not limited to the following:

  • Ensure all claims within the team meet or exceed quality and regulatory requirements.
  • Manage the pursuit of subrogation claims recovery processes.
  • Oversee Arbitration process (hearings and submissions).
  • Recruit and develop people to accomplish these goals.
  • Provide opportunities, support professional growth and expand staff responsibilities.
  • Communicate corporate, unit and team goals with direct reports.
  • Monitor and reinforce behavior that furthers technical and customer service performance expectations.
  • Continuously seek innovative approaches to address organizational issues. Ensure effective communication by the management team with internal and external customers.
  • Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation.
  • Attend meetings, both intra and inter department, to evaluate work product, case management system and overall administrative projects.
  • Participate in committees and projects designed to enhance the organization's goals and objectives. Other duties and responsibilities as assigned or required.

  Essential Job Requirements:

  • Four-year college degree or equivalent combination of education and work experience required.
  • Obtainment of industry related designations (SCLA, AIC) and participation in management related course study required.
  • Advanced organizational and planning skills required.
  • Advanced oral and written communication skills required.
  • Advanced Interpersonal skills necessary.
  • Ability to effectively lead change.
  • Full responsibility for a claim team within the assigned unit.
  • Provide coaching, performance evaluations and training.
  • Establish schedules, organize work flow and delegate assignments.
  • Implement hiring and termination actions as well as salary related issues.
  • Monitor and report Team results. Manage expenses within the plan.

  Remarkable benefits:
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

  Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

  "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

  AAA is an Equal Opportunity Employer

• About the company

  American Automobile Association is a federation of motor clubs throughout North America.

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