• Job Description

  Req#: 34478

  Date Posted: 10/18/2023
  Req ID: 34478
  Faculty/Division: UofT Mississauga
  Department: UTM: Tech. Resource Centre
  Campus: University of Toronto Mississauga (UTM)
  Position Number: 00028956

  Description:

  About us:
  
  U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
  
  Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
  
  This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.
  
  Your opportunity:
  
  I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning,
  and research mission at UTM.
  
  The Classroom Technology group is critical to the success of the classroom experience at UTM. In a fast-paced, dynamic environment, you would be front and centre in supporting faculty and staff
  with the technology used for teaching in our classrooms and event support. The scope of support includes all classroom and event A/V equipment, multimedia devices, and associated software. Under the general direction of the Manager, Event and Classroom Experience, the incumbent will respond to and action Classroom Technology tickets, coordinate with clients, and prepare and edit knowledge base articles as required. Also, the incumbent will liaise with the
  UTM community (students, staff, and faculty) on the support and services offered by I&ITS.
  
  Your responsibilities will include:

  • Setting-up and maintaining audio/visual systems
  • Checking to ensure equipment is in working order
  • Providing instruction on how to use equipment
  • Troubleshooting and resolving technical issues
  • Performing preventive maintenance on audio-visual equipment
  • Keeping well-informed on current technologies, best practices and industry standards

  Essential Qualifications:

  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Minimum three years with audio visual and multimedia technologies, with a focus on classroom technology and event services
  • Good knowledge of industry standards for AV and classroom technology, videoconferencing, and web streaming services
  • Demonstrated experience in training faculty or professional clients in the use of AV and classroom equipment
  • Demonstrated experience with Crestron, Polycom, Logitech, DSPs, Digital/Media, and AV cabling and infrastructure
  • Demonstrated experience with video filming and editing skills
  • Experience in standard operating software and application packages (Mac OS, Windows OS, Microsoft Office)
  • Experience with a variety of computer hardware and mobile devices (PC, MAC, iPhone, Android), particularly as it pertains to connecting to and using AV and classroom
    technology
  • Must have excellent troubleshooting and analytical skills
  • Demonstrated interpersonal skills under pressure
  • Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality
  • Demonstrated ability to work within a ticket system to manage assigned work
  • Ability to effectively handle multiple requests and assists, completing each in a timely manner
  • Ability to exercise good judgement, discretion, and tact
  • Ability to work effectively independently and as part of a team
  • Ability to lift/move computer, AV and network equipment. Ability to lift up to 25 kg from ground to waist level required

  Assets (Nonessential):

  • Experience with ITSM ticketing software ServiceNow
  • CTS, CTS-D or CTS-I certification
  • Familiarity with the University environment, governance, and policies
  • ITIL foundations level (or higher) certification

  To be successful in this role you will be:

  • Adaptable
  • Communicator
  • Motivated self-learner
  • Multi-tasker
  • Problem solver
  • Self-directed

  Closing Date: 10/26/2023, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone:
  USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Information Technology (IT)
  

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

  This position works from 12:00 PM to 8:15 PM

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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