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Job Description
- Req#: C9165-25-02-084?language=en&page=727&sort=publicationDateDesc
- Previous experience of using an electronic records system i.e.SystmOne / Meditech
- Experience of working in an office environment
- Previous healthcare experience or other large sector organisation would be an advantage
- Working knowledge of NHS policies and procedures
- Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality
- GCSE English and Maths Grade C/4-9 (level 4) (or equivalent),.i.e. Level 2 Functional Skills or NVQ Level 2 Business Administration
- Experience of using Microsoft Office applications i.e. Outlook, Word, Excel and Adobe
- Willing to undertake further training as required
- EDCL or equivalent qualification
- Evidence of continuous professional development
- Previous experience of using an electronic records system i.e.SystmOne / Meditech
- Experience of working in an office environment
- Previous healthcare experience or other large sector organisation would be an advantage
- Working knowledge of NHS policies and procedures
- Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality
- GCSE English and Maths Grade C/4-9 (level 4) (or equivalent),.i.e. Level 2 Functional Skills or NVQ Level 2 Business Administration
- Experience of using Microsoft Office applications i.e. Outlook, Word, Excel and Adobe
- Willing to undertake further training as required
- EDCL or equivalent qualification
- Evidence of continuous professional development
Job summary
The role is based across 2 sites Park Rehabilitation Centre and Rotherham General Hospital working as part of Therapies & Dietetics Department, Providing administration and clerical support including reception cover to identified specialities within the Therapy services including, / Orthopaedic / MSK / Amputees Rehab / Pelvic Heath / Occupational Health and other Allied Professionals within the Therapies and Dietetics Division The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is essential. You will have experience in administration systems. Excellent team working, organisational and communication skills are all essential for this post
Main duties of the job
The main responsibilities for this role will be as the initial point of contact for patients and staff, on the busy reception which can be a rapidly changing environment at both sites. You will learn skills for planning and prioritising your workloads, and learn how to maintain high levels of customer service at all times, ensuring that service users have a positive experience at point of contact. Communicating with people in an appropriate manner to ensure a level of understanding incorporating preferred ways of communication for all cultures and backgrounds providing inclusivity for all. You will be responding to emails and telephone calls and oral communication with the ability to handle pressurised situations calmly with empathy and professionalism, whilst dealing with face to face contact with service users following agreed processes We use various IT systems such as SystmOne, Sepia, PTS, ESR all these systems enable us to process referrals, book appointments, organise patient transport and arrange interpreters. You will be required to work flexibly as part of a team to cover for annual leave and sickness. Develop and maintain effective working relationships with both internal and external stakeholders. Assist with the monitoring of the generic email inbox amongst other admin duties
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham
As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall
But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making
All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship
From the 09 April 2025 we cannot sponsor band 3 entry level roles
Details
Date posted
28 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9165-25-02-084
Job locations
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
The Park Rehabilitation Centre
Badsley Moor Lane
Rotherham
South Yorkshire
S65 2QL
Job descriptionJob description
Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Person SpecificationPerson Specification
Experience
Essential
Desirable
knowledge
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
knowledge
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Rotherham NHS Foundation Trust
Address
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Rotherham NHS Foundation Trust
Address
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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