• Job Description

  Req#: C9298-CFN-0120?language=en&page=263&sort=publicationDateDesc

  Job summary

  Do you have excellent communication and administrative skills and can work effectively as part of a team? Do you enjoy working in a busy environment and want a challenge? Then this could be the role for you.

  An opportunity has arisen within the Infection Prevention and Control Team, part of the Chief Nurse Clinical Service Unit, for a highly motivated, enthusiastic and flexible individual to join the team as a full time Clerical Officer. The post is based at St Jamess University Hospital and is for 37.5 hours per week.

  This would be an ideal opportunity for someone looking to expand their experience and knowledge. We will in turn offer support through a structured period of induction along with opportunities for professional development in a supportive environment tailored to your individual needs.

  The successful candidate will provide a comprehensive administrative, clerical and reception service to the Infection Prevention and Control Department in line with Trust departmental guidance and policies. You will need excellent communication skills, the ability to work as part of a team and to organise/prioritise your own workload.

  Expected Shortlisting Date

  23/09/2025

  Planned Interview Date

  07/10/2025

  Main duties of the job

  You will act as the first point of contact for the department and be responsible for directing internal and external enquiries to the appropriate person. You will also be responsible for entering patient information on identified systems and databases and processing the associated outcomes via electronic communications, taking notes for internal staff meetings and supporting other admin team members and healthcare professionals with a variety of administrative tasks

  About us

  If you are looking for an NHS career in Leeds, you couldnt come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities of the North.

  The Infection Prevention and Control department is fair and supportive with a positive caring team who are champions of the Leeds Way Values which focus on being patient centred, fair, collaborative, accountable and empowered. These values were developed by our staff and are part of what makes us different from other Trusts.

  Leeds Teaching Hospitals is committed to our process of redeploying at risk members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear

  Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

  Details

  Date posted

  19 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9298-CFN-0120

  Job locations

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Job description

  Job responsibilities

  This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

  To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

  The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

  The post-holder may be the first point of contact for patients and other visitors to the Department.

  PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

  To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.

  To promptly process patient and/or other correspondence, documentation, letters, reports etc.

  To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.

  Check/enter patient and /or other details on the Patient Administration and other Systems.

  To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes.

  Prepare documentation for processing, including inputting, photocopying or scanning.

  CORE VALUES

  The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures

  Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care

  Recognise the importance of Data Protection and confidentiality

  Be aware of what information can be disclosed to staff, patients and other agencies

  Integrity, openness and honesty

  Able to work across both Trust main sites

  Job description

  Job responsibilities

  This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

  To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

  The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

  The post-holder may be the first point of contact for patients and other visitors to the Department.

  PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

  To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.

  To promptly process patient and/or other correspondence, documentation, letters, reports etc.

  To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.

  Check/enter patient and /or other details on the Patient Administration and other Systems.

  To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes.

  Prepare documentation for processing, including inputting, photocopying or scanning.

  CORE VALUES

  The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures

  Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care

  Recognise the importance of Data Protection and confidentiality

  Be aware of what information can be disclosed to staff, patients and other agencies

  Integrity, openness and honesty

  Able to work across both Trust main sites

  Person Specification

  Additional Requirements

  Essential

  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary, including: able to locate and collect patient and other documentation from around Trust sites;

  Qualifications

  Essential

  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

  Skills & behaviours

  Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Able to work as part of a multidisciplinary team
  • Able to work on own initiative, within agreed departmental guidelines
  • Professional attitude
  • Good interpersonal skills

  Experience

  Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Insight into duties and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
  • Excellent customer care skills

  Desirable

  • ECDL or equivalent
  • Working knowledge of patient related databases

  Person Specification

  Additional Requirements

  Essential

  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary, including: able to locate and collect patient and other documentation from around Trust sites;

  Qualifications

  Essential

  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

  Skills & behaviours

  Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Able to work as part of a multidisciplinary team
  • Able to work on own initiative, within agreed departmental guidelines
  • Professional attitude
  • Good interpersonal skills

  Experience

  Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Insight into duties and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
  • Excellent customer care skills

  Desirable

  • ECDL or equivalent
  • Working knowledge of patient related databases

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  St. James's University Hospital

  Beckett Street

  Leeds

  LS9 7TF

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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