• Job Description

  Req#: H9040-24-0860?language=en&page=13&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join the fracture Liaison Service at Ysbyty Ystrad Fawr on a 12 months fixed term contact.

  This role supports Fracture Liaison Service team across Aneurin Bevan University Health Board booking patients into appointments and providing administrative support to the wider team.

  Main duties of the job

  The successful candidates will work closely with the existing Fracture Liaison Service , developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.

  The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

  About us

  Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

  We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

  Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

  Date posted

  30 April 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,720 a year per annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  040-AC142-0424

  Job locations

  Ysbyty Ystrad Fawr i

  Ystrad Fawr Way, Ystrad Mynac

  Hengoed

  CF82 7GP

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Person Specification

  Experience

  Essential

  • Working in a busy office environment
  • Data inputting
  • Call Centre Experience

  Desirable

  • Customer Service experience
  • Previous clerical experience or similar

  Qualifications

  Essential

  • Good Standard of education
  • NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
  • Computer Literate

  Desirable

  • Business administration level 2 NVQ
  • Knowledge of Administration Processes

  Skills

  Essential

  • Excellent communication skills
  • Ability to meet deadlines
  • Polite and professional telephone manner
  • Ability to work well under pressure
  • Ability to prioritise workload and achieve targets within given deadlines
  • Ability to work flexibly either as part of a team or using one's own initiative

  Knowledge

  Essential

  • Able to follow instructions
  • Understanding of team working ethos
  • Numerate and Literate

  Desirable

  • Ability to speak Welsh

  Personal Attributes

  Essential

  • Ability to work under pressure
  • Willingness to work under direction but also a self-starter
  • Demonstrate a commitment to achieving high quality standards
  • Flexible to the needs of the service
  • Accurate and methodical

  Person Specification

  Experience

  Essential

  • Working in a busy office environment
  • Data inputting
  • Call Centre Experience

  Desirable

  • Customer Service experience
  • Previous clerical experience or similar

  Qualifications

  Essential

  • Good Standard of education
  • NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
  • Computer Literate

  Desirable

  • Business administration level 2 NVQ
  • Knowledge of Administration Processes

  Skills

  Essential

  • Excellent communication skills
  • Ability to meet deadlines
  • Polite and professional telephone manner
  • Ability to work well under pressure
  • Ability to prioritise workload and achieve targets within given deadlines
  • Ability to work flexibly either as part of a team or using one's own initiative

  Knowledge

  Essential

  • Able to follow instructions
  • Understanding of team working ethos
  • Numerate and Literate

  Desirable

  • Ability to speak Welsh

  Personal Attributes

  Essential

  • Ability to work under pressure
  • Willingness to work under direction but also a self-starter
  • Demonstrate a commitment to achieving high quality standards
  • Flexible to the needs of the service
  • Accurate and methodical

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Aneurin Bevan University Health Board

  Address

  Ysbyty Ystrad Fawr i

  Ystrad Fawr Way, Ystrad Mynac

  Hengoed

  CF82 7GP

  
  

  Employer's website

  https://abuhb.nhs.wales/ (Opens in a new tab)

  Employer details

  Employer name

  Aneurin Bevan University Health Board

  Address

  Ysbyty Ystrad Fawr i

  Ystrad Fawr Way, Ystrad Mynac

  Hengoed

  CF82 7GP

  
  

  Employer's website

  https://abuhb.nhs.wales/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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