• Job Description

  Req#: R - 14020

  Job Description:

  Job Title: Client Access Representative

  Location: Rolla, Missouri

  Department: Recovery Services
  Employment Type: Full-time

  Job Summary:

  Embrace the opportunity to be the welcoming face and first point of contact for our clients as a Client Access Representative. In this vital role, you'll play a crucial part in ensuring a seamless and positive experience for every individual who walks through our doors. Your exceptional customer service skills, attention to detail, and ability to multitask will be instrumental in providing a warm and efficient reception environment.

  As a Client Access Representative, you'll be responsible for coordinating client appointments, verifying insurance information, and ensuring accurate collection of payments. Your professionalism and effective communication skills will enable you to handle client inquiries, resolve issues, and provide exceptional support throughout the entire client journey.

  In the charming community of Rolla, Missouri known for its natural beauty and small-town charm, you'll find a welcoming and supportive environment that fosters both personal and professional growth.

  The Client Access Representative position offers...

  • All-Inclusive Employee Benefits Package
  • Telemedicine
  • Employee Assistance Program
  • Workplace Culture
  • Retirement Options

  Key Responsibilities:

  • Greet clients warmly and verify personal information, insurance details, and collect co-payments.
  • Schedule and manage clinicians' appointments, ensuring accurate benefit and eligibility verification.
  • Skillfully handle appointment changes, cancellations, and no-show situations according to established processes.
  • Collaborate with clients, families, and staff to resolve any issues that may arise during visits.
  • Ensure the completeness and organization of client health records.
  • Maintain accurate cash handling and balance daily transactions.
  • Coordinate and verify client referrals efficiently.
  • Utilize Electronic Medical Records applications effectively.
  • Answer phone calls, direct inquiries, and respond to requests from leadership.
  • Maintain a welcoming and organized reception area.
  • Participate in service monitors and quality improvement programs.
  • Demonstrate excellent guest relations skills in all interactions.
  • Assist with additional duties and projects as assigned.

  Education and/or Experience Qualifications:

  • High school diploma or GED required.
  • Previous customer service experience preferred.

  Additional Qualifications:

  • Excellent oral, written, and interpersonal communication skills.
  • Strong customer service orientation and ability to multitask.
  • Excellent organization and typing skills.
  • Proficiency in computer applications.
  • Reliable transportation.
  • Successful completion of background checks, including criminal record, driving record, and abuse/neglect.
  • Appropriate driver's license, insurance coverage, and meeting auto liability carrier's driver criteria.

  Keywords: Client Access Representative, Customer Service, Appointment Scheduling, Insurance Verification, Payment Collection, Medical Records

  Position Perks & Benefits:

  Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

  Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

  Top-notch training: initial, ongoing, comprehensive, and supportive

  Career mobility: advancement opportunities/promoting from within

  Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

  Brightli is on a Mission:

  A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

  As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

  We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

  Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.

• About the company

  Burrell Behavioral Health is the second largest behavioral health center in Missouri, working with more than 40,000 clients across 17 counties in Missouri. Burrell has approximately 150 licensed providers that offer a full continuum of care through our...

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