• Job Description

  Req#: 23014034

  The Client Account Support Team Lead position is responsible for providing lead commercial support to the Client Account Support Associate team, in addition to responding to complex service inquiries including post sale support for new and existing clients. Manages solving non-routine problems using independent judgment and discretion and ensuring client satisfaction with products and the overall service experience.

  Roles and Responsibilities:

  • Demonstrates thorough business knowledge about product and service offerings and supports rollout of organizational initiatives.

  • Responsible for resolving complex inquiries, delegated tasks, solving non-routine problems, and ensuring satisfaction with products and service for the North America Client Management team.

  • Primary point of contact for non- personnel issues for the Client Account Support Associate Team members.

  • Partners with Director, with team lead responsibilities to the Client Account Support Associate team includes guidance with performance support via coaching, up-training and team development. Includes on-boarding new Client Account Support Associates.

  • Serves as a technical, procedural, and workflow resource for the North America Client Management team.

  • Assist with enterprise and ad-hoc project support involving the Client Support Team processes consisting of gathering development requirements, testing, training, and tracking continuous enhancements for projects.

  • Identifies opportunities and best practices for effective solutions with internal teams and matrix partners.

  Qualifications:

  • A bachelor's degree

  • Strong organization skills, self-directed with a high level of personal accountability and responsibility. Strong analytical and research skills with a high attention to detail.

  • Remarkable resourcefulness and thorough agile response with managing through situational ambiguity.

  • Minimum of two years’ experience in a client service support role, preferably supporting client management teams. Includes excellent presentation, communication skills. (written and verbal)

  • Demonstrates experience with leading, influencing, negotiating, and organization. In addition, exhibits prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners.

  • Demonstrated capability to manage and optimize complex work processes.

  • Possesses astute knowledge of Cigna Global products. Understands CIGNA's administrative processes and broad business objectives.

  • Experience with providing effective guidance, training and upskilling of lower level associates.

  • Excellent time management skills and enjoy working in a fast-paced environment.

  • Thorough understanding of multiple software and system-based applications such as Microsoft Office database. (Excel, PowerPoint, Word, sales tracking systems)

  
  

  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

  For this position, we anticipate offering an annual salary of 56,400 - 94,000 USD / yearly, depending on relevant factors, including experience and geographic location.

  This role is also anticipated to be eligible to participate in an annual bonus plan.

  We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

  About Cigna Healthcare

  Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

  If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

  The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

• About the company

  Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.

Notice