• Job Description

  Req#: R-123689

  Client Administration Support – Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits

  Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500.

  We are looking for customer service and/or administration candidates, to support with client and customer requests within our Wealth Teams.

  In this role, you will ensure a high-quality service is always given to our customers, providing an excellent standard of general admin and service support. As Client Administration Support, you must be flexible in your approach and able to prioritise tasks with ease. This is a fast-paced role with fantastic opportunities for growth and development.
  

  A bit about the job:

  • Provide an excellent standard of customer service to all external and internal customers

  • Take personal ownership and responsibility for resolving enquiries from customers and Financial Advisers - this may involve handling complaints

  • Effectively communicate with internal and external customers by telephone, e-mail or in writing

  • Help review, develop, and change to work practices to give a great customer experience

  • Aviva works flexibly; you can be based at our Sheffield office and will spend time working at home.

  
  Skills and experience we’re looking for:

  • Previous experience in an administrative and/or customer service/financial services role.

  • Ability to organise and prioritise workload whilst remaining flexible.

  • Excellent communication and numerical skills.

  • IT literate.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £22,000 and £27,500 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% (change depending on benefits) of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to Amber.britton@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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